Hybrid Remote Licensed Insurance Advisor | Michigan

The Juris Agency; Clinton Charter Township (MI); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health Insurance

Mon-Fri Schedule

Flexibility with Work Location (Home)

Job summary

Giannone Insurance Agency is seeking a Licensed Insurance Customer Service Representative for a hybrid role in Michigan. You will support policyholders, answer inquiries, and help manage policies with a focus on exceptional service.

The ideal candidate has Michigan P&C licensing, previous customer service experience, and strong communication skills. Proficiency with CRM tools and the ability to work both remotely and in the office are essential for success.

Qualifications

• Active State of Michigan Property & Casualty License is required.
• Experience in customer service or insurance is desirable.
• Outstanding oral and written communication skills are necessary.
• Customer-focused with ability to understand client needs.
• Proficient with CRM software and related tools.
• Able to work both remotely and in the office.

Responsibilities

• Provide expert assistance to policyholders, addressing inquiries and resolving issues.
• Assist clients in understanding, managing, and updating their insurance policies.
• Facilitate claims processes by guiding clients through procedures and ensuring timely resolution.
• Maintain regular and proactive communication with clients to ensure their needs are consistently met.
• Accurately document and update client interactions, policies, and claims in the company database.
• Stay informed on the latest insurance products, services, and industry trends.

Skills

Customer service

Communication

CRM software

Teamwork

Adaptability

Remote/office flexibility

Tools

CRM software

Job description

Giannone Insurance Agency is seeking a Licensed Insurance Customer Service Representative for a hybrid role in Michigan. You will support policyholders, answer inquiries, and help manage policies with a focus on exceptional service.

The ideal candidate has Michigan P&C licensing, previous customer service experience, and strong communication skills. Proficiency with CRM tools and the ability to work both remotely and in the office are essential for success.