Commercial Insurance Services Representative

Scherz Insurance Group - Farm Bureau; Northville (MI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Flexible schedule

Paid time off

Training & development

Job summary

Scherz Insurance Group - Farm Bureau in Northville is seeking a motivated professional to assist clients with their insurance needs. The ideal candidate will possess exceptional customer service and communication skills, with an active Michigan Property & Casualty Insurance License.

This role emphasizes relationship-building within a supportive team culture, focused on helping clients protect what matters most. Competitive salary, license reimbursement, and opportunities for professional growth are offered.

Qualifications

• Active Michigan Property & Casualty Insurance License required.
• Strong customer service and communication skills.
• Detail-oriented with excellent problem-solving abilities.

Responsibilities

• Assist clients with policy changes, billing questions, claims support, and coverage reviews.
• Build and maintain strong customer relationships through exceptional service.
• Provide insurance quotes and help clients identify the right coverage options.

Skills

Customer service

Communication

Multitasking

Problem-solving

Education

Associate’s or Bachelor’s degree

Job description

Benefits

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Are you looking for more than just a job? Join a team where relationships matter, collaboration is valued, and your work truly makes a difference. Our growing insurance agency in Northville is looking for a positive, reliable, and motivated professional who enjoys helping people and being part of a supportive team environment.

At our agency, we believe great customer service is the foundation of long‑term success. We’re passionate about protecting Michigan families and businesses while creating an office culture where teammates support one another, celebrate wins together, and continue learning and growing.

What You’ll Do

In this role, you’ll combine customer service and relationship‑building skills to help both existing and prospective clients with their insurance needs.

Responsibilities

• Assist clients with policy changes, billing questions, claims support, and coverage reviews
• Build and maintain strong customer relationships through exceptional service
• Provide insurance quotes and help clients identify the right coverage options
• Round out accounts and identify opportunities to better protect clients
• Maintain accurate records and stay organized in a fast‑paced environment
• Follow up consistently and communicate clearly with clients and carrier partners
• Support agency growth through referrals and relationship‑based conversations
• Collaborate with team members to create a positive and productive office environment

Why Join Our Team

We believe insurance is about more than policies — it’s about helping people protect what matters most. Our partnership with Farm Bureau Insurance allows us to provide balanced coverage solutions while staying deeply connected to the communities we serve.

Our Agency Is Committed To

• Protecting Michigan families and businesses with integrity and care
• Supporting local communities through charitable initiatives and outreach
• Creating a workplace built on teamwork, trust, and continuous improvement
• Maintaining a fun, supportive culture where people genuinely enjoy working together

From celebrating birthdays and anniversaries to team outings, walks, and the occasional ice cream break after a busy day, we believe work should be rewarding both professionally and personally.

What We’re Looking For

• Active Michigan Property & Casualty Insurance License required
• Associate’s or Bachelor’s degree preferred, or equivalent professional experience
• Strong customer service and communication skills
• Ability to multitask, stay organized, and manage priorities effectivelyComfortable learning new systems, software, and carrier platforms
• Positive attitude with a strong sense of accountability and follow‑through
• Detail-oriented with excellent problem‑solving abilities
• Ability to work independently while contributing to a collaborative team culture

What You Can Expect

Supportive team environment with hands‑on collaboration

Opportunity for long‑term career growth and development

Meaningful work helping individuals, families, and businesses

A positive office culture that values communication, trust, and teamwork

An agency that believes in doing the right thing for both clients and employees

If you’re looking for a place where you can grow professionally, build meaningful relationships, and be part of a team that genuinely cares about its clients and community, we’d love to connect with you.