Licensed Customer Service

Patrick Hall State Farm Agency; Monument (CO); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Base pay + commission

Paid time off

Health benefits

Retirement match

Growth opportunities

Experience

Job summary

Patrick Hall State Farm Agency in Monument, CO seeks a Licensed Customer Service Representative to join the team. You will assist customers with insurance options, explain coverages, handle policy changes and billing inquiries, and support claims submissions.

The ideal candidate holds auto, fire, life and health licenses, demonstrates excellent communication, and thrives in a fast-paced environment with growth opportunities and ongoing licensing education.

Qualifications

• Excellent interpersonal skills required and demonstrated in customer-facing roles.
• Strong communication skills in written and verbal form are essential.
• Ability to educate customers using a needs-based approach.
• Detail-oriented with strong organization and problem-solving abilities.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service for inquiries on insurance availability, coverages, policy changes, transfers, claims, and billing.
• Explain insurance options using a customer-focused needs-based review.
• Maintain a strong work ethic and commitment to success.

Skills

Interpersonal skills

Communication skills

People-oriented

Organizational skills

Self-motivated

Detail oriented

Proactive problem solving

Team player

Multitasking

Customer service oriented

Job description

About this position

Licensed Customer Service

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member.

We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities include but not limited to:

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Maintain a strong work ethic with a total commitment to success each and every day.

As an Agent Team Member, you will receive...

• Base pay plus commission
• Paid time off/Vacation
• Health benefit
• Retirement plan with match
• Valuable experience
• Growth potential/Opportunity for advancement within my office

Requirements

• Auto, Fire, Life and Health licenses (required)
• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• People-oriented
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to multi-task
• Provide timely and thorough activity reports to agent
• Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.