Insurance Customer Service

State Farm Insurance Companies; Saint Paul (MN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Salary plus bonus

Paid time off

Life Insurance

Retirement plan

Educational & CE reimbursements

Growth potential

Job summary

State Farm Insurance Agencies seeks an Insurance Customer Service professional to join a high-energy team focused on value-based conversations and superior customer experiences. The role emphasizes relationship-building, responding to inquiries, and educating customers on insurance options.

The ideal candidate has sales or customer service experience, excellent communication, and a proactive, detail-oriented mindset with the ability to multi-task in a fast-paced environment.

Qualifications

• Experience in sales and/or customer service is required.
• Excellent interpersonal and communication skills, both written and verbal.
• People-oriented with strong organizational skills and attention to detail.
• Self-motivated, proactive, and able to work in a team; must be able to multi-task and learn computer functions.
• Committed to ongoing licensing and education in insurance (P&C and Life/Health)

Responsibilities

• Establish and follow up with customer relationships, providing prompt and friendly service.
• Answer inquiries about insurance availability, coverages, policy changes, transfers, claims, and billing.
• Educate customers using a needs-based approach to discuss insurance options.
• Maintain a strong work ethic and strive for exceptional customer experience.

Skills

Customer service

Interpersonal skills

Communication

Team player

Multi-tasking

Detail oriented

Proactive problem solving

Self-motivated

Learning computer systems

Dedication to customer service

License readiness (P&C)

License readiness (Life/Health)

Job description

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Insurance Customer Service. We seek an energetic professional interested in helping our business grow through value-based sales conversations and remarkable customer experience.

If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities include but not limited to:

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Maintain a strong work ethic with a total commitment to success each and every day.

As an Agent Team Member, you will receive...

• Salary plus /bonus
• Paid time off (vacation and personal/sick days)
• Life Insurance
• Once tenured, Retirement plan
• Educational & CE reimbursements
• Growth potential/Opportunity for advancement within my office

Requirements

• Sales and/or Customer Service Experience
• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• People-oriented
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to multi-task
• Provide timely and thorough activity reports to agent
• Property & Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)
• Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education

If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.