Licensed Insurance Customer Service

Clay Stewart - State Farm Agency; Port Allen (LA); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Retirement plan

Valuable experience

Growth potential

Commission opportunity

Job summary

Clay Stewart - State Farm Agency is seeking a Licensed Insurance Customer Service professional. The role requires an active Property and Casualty license and a Life/Health license to be obtained within 3–6 months. You will build relationships, deliver timely service, and guide customers on insurance options.

Join a team-focused environment with opportunities for advancement, commission eligibility for licensed staff, and benefits including PTO and retirement planning.

Qualifications

• Active Property and Casualty license required.
• Life and Health license must be obtainable within 3–6 months of hire.
• Experience in customer service and sales preferred.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service for inquiries about insurance options, policy changes, billing, and claims.
• Use a needs-based review process to educate customers about insurance options.
• Maintain a strong work ethic with a total commitment to success each day.

Skills

Customer service

Communication skills

Self-motivated

Detail oriented

Problem solving

Teamwork

Interviewing customers

Tools

Salesforce

Job description

About this position

Licensed Insurance Customer Service

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required.

We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities include but not limited to:

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Maintain a strong work ethic with a total commitment to success each and every day.

You will receive:

• $15 - $25/hour based on licensing and experience
  
• Commission opportunity for licensed staff
  
• Paid time off (vacation and personal/sick days)
• Retirement plan
  
• Valuable experience
• Growth potential/Opportunity for advancement within my office

Requirements:

• Customer service experience preferred
• SalesForce experience preferred
  
• Excellent communication skills - written, verbal and listening
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Ability to work in a team environment
• Ability to assess customer needs and conduct effective interviews
• Ability to effectively relate to a customer
• Property Casualty license required
• Life and Health license (must be able to obtain within 3 - 6 months of hire)
  

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.