Licensed Insurance Customer Service

Richard E. Schmidt - State Farm Agency; Lawrenceville (GA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Significant Base Salary

Strong Commission and Bonus Program

Paid Time Off (up to 15 days annually)

Job summary

Richard E. Schmidt - State Farm Agency in Lawrenceville, GA seeks a Licensed Customer Service Representative to support client needs and policy inquiries. The role requires an active Property and Casualty license, ability to obtain Life/Health license within 45 days, bilingual English/Spanish, and strong communication and interpersonal skills.

This is an in-office, team-driven environment. You will build relationships, educate customers on options, and contribute to growth through dependable

Qualifications

• Active Property & Casualty license is required.
• Bilingual English/Spanish is required.
• Excellent interpersonal and communication skills.
• People-oriented and team player with strong organizational skills.
• Self-motivated with attention to detail and proactive problem solving.

Responsibilities

• Establish customer relationships and follow up with customers.
• Provide prompt, accurate, and friendly customer service on insurance inquiries, coverage, policy changes, and billing.
• Educate customers about insurance options using a needs-based approach.
• Maintain a strong work ethic and contribute to daily success.

Skills

Active Property & Casualty license

Bilingual English/Spanish

Excellent communication

People oriented

Organizational skills

Self motivated

Teamwork

Detail oriented

Problem solving

Computer skills

Tools

Computer skills

Job description

About this position

Licensed Insurance Customer Service

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required.

We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Only candidates who meet the following criteria will be considered for this role:

• Must have an active Property and Casualty insurance license.
• Must be able to make the commute to our agency location in Lawrenceville, GA. This is an in-office position.

Responsibilities include but not limited to:

• Establish customer relationships and follow up with customers, as needed
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Use a customer-focused, needs-based review process to educate customers about insurance options
• Maintain a strong work ethic with a total commitment to success each and every day

As an Agent Team Member, you will receive...

• Significant Base Salary
• Strong Commission and Bonus Program
• Paid Time Off (up to 15 days annually)
• Valuable experience
• Growth potential/Opportunity for advancement within my office

Requirements

• Property & Casualty license (required)
• Life and Health license (must be able to obtain within 45 days)
• Bilingual English/Spanish is required
• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• People-oriented
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to multi-task
• Provide timely and thorough activity reports to agent
• Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.