Licensed Claims Support Specialist – Remote (Southeast)

United Auto Insurance Agency, Inc.; United States; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) matching

Medical, Vision, Dental

Paid time off

Flexible spending accounts

Life Insurance

Disability insurance

Job summary

United Automobile Insurance Company is seeking a Claims Support Representative to join our team. This remote role in the Southeast Region requires a Florida 6-20 All-Lines Adjuster license and strong customer service experience.

You will assist policyholders and claimants, explain coverage terms, process payments, and escalate complex cases as needed. We value clear communication, regulatory compliance, and teamwork.

Qualifications

• Active Florida 6-20 All-Lines Adjuster license in good standing.
• At least 1 year customer service expiernece, or acomparable P&C insurance service role.
• Bilingual preferred (English & Spanish).
• Strong communication, organizational, and analytical skills; sound independent judgment.

Responsibilities

• Serve as an elevated, licensed point of contact for policyholder and claimant questions.
• Explain and process claim payments accurately and per company policy, to include first payments for our Insureds, and re issuing other payments already issued on the claim.
• Explain coverage terms and claim status; advise on liability and coverage issues.
• Handle escalated questions and disputes beyond entry-level CSR authority.
• Document all interactions and payment activity in company systems.
• Refer any matter requiring investigation, coverage determination, or settlement to an upper-level adjuster.
• Serve as a resource for entry-level CSRs on licensed-scope questions.
• Maintain compliance with company policy and Florida DFS regulations in every interaction.
• Maintain adherence to departmental performance standards, including productivity, quality, attendance, and customer service metrics.
• Determine next steps to close claims, including coverage and liability reviews for first-party losses.

Skills

Florida 6-20 All-Lines Adjuster

Customer service

Bilingual English/Spanish

Strong communication

Education

High school diploma or equivalent

Job description

United Automobile Insurance Company is seeking a Claims Support Representative to join our team. This remote role in the Southeast Region requires a Florida 6-20 All-Lines Adjuster license and strong customer service experience.

You will assist policyholders and claimants, explain coverage terms, process payments, and escalate complex cases as needed. We value clear communication, regulatory compliance, and teamwork.