License & Fulfillment Operations Specialist

Dassault Systèmes; Los Angeles (CA); On-site; USD 33,000 - 39,000; Full time

Job summary

Dassault Systèmes is seeking a Fulfillment Management Associate to analyze, control, and approve license keys across on-premise and Cloud environments, aligned with customer agreements and DS policies.

You will manage cloud deployments and Non-Technical Service Requests (NTSRs), audit activities, scale operations through Shared Service Centers, and increase automation using RPA and AI while training Sales Transaction Support and Partners.

Qualifications

• Cloud compliance standards (quality, security, privacy).
• Issue licenses.
• Perform quality audits.
• Apply company policies.
• Ensure compliance with legal requirements.
• Guarantee customer satisfaction.
• Ensure cross-department cooperation.
• Improve business processes.
• Execute software tests.
• Automation technology; Principles of AI.
• Track key performance indicators.
• Develop training programs.

Responsibilities

• Manage cloud environment and other service access deployments and modifications.
• Manage Non-Technical Service Requests (NTSRs) by prioritizing and dispatching requests, analyzing issues, and following up on escalations.
• Act as an expert on license key processes, DSx.Client Care, and key activation/delivery tools.
• Conduct internal and external audits on Fulfillment Management activity.
• Monitor and scale Fulfillment Management activities by delegating to Shared Service Centers through training and scope expansion.
• Increase transaction automation by leveraging technologies such as RPA and AI.
• Define and transform Fulfillment Management processes and tools through IDEAs, policy improvements, and simplification.
• Contribute to tool transformation through testing, including UATs.
• Capitalize on and share knowledge while training and supporting Sales Transaction Support and Partners.

Skills

Cloud compliance

License management

Quality audits

Policy adherence

Legal compliance

Customer satisfaction

Cross-department collaboration

Process improvement

Software testing

AI concepts

KPI tracking

Training program development

Job description

Dassault Systèmes is seeking a Fulfillment Management Associate to analyze, control, and approve license keys across on-premise and Cloud environments, aligned with customer agreements and DS policies.

You will manage cloud deployments and Non-Technical Service Requests (NTSRs), audit activities, scale operations through Shared Service Centers, and increase automation using RPA and AI while training Sales Transaction Support and Partners.