Library Welcome Specialist & Tech Helper

Tulsa City-County Library; Tulsa (OK); On-site; USD 19,000 - 22,000; Part time

Job summary

Tulsa City-County Library is seeking a part-time team member who greets customers, assists them with library services, and helps maintain a neat, accessible space at Martin Regional Library.

You will guide patrons through checkouts, assist with basic technology, support programming, and ensure a welcoming environment for diverse community members. The role may require evening, weekend, and occasional Sunday hours.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to read and perform alphabetic and numeric sorting and filing.
• Knowledge of general library procedures, policies, and operations.
• Knowledge of circulation policies, processes and procedures.
• Ability to provide directions.
• Ability to help customers with their basic computer needs, including e-mail, answering Microsoft product questions, and navigating the Internet;
• Ability to learn and demonstrate library’s automated systems and self-service tools.
• Ability to operate audio-visual equipment, smart phones, mobile devices, computer hardware and software, and quickly learn new databases and consumer devices including (and not limited to) e-readers, tablets and personal computers;
• May work irregular hours including evenings, weekends and occasional Sundays

Responsibilities

• Provide general information in person and by phone to assist customers in locating and discovering materials, connecting with available library services, or providing information about the library.
• Instruct customers on self-checkout machines to charge, renew, and discharge library materials.
• Register customers by issuing and updating library cards.
• Sort and route returned materials to proper location and keep the library neat and organized for easy access.
• Receive and record fines and lost materials information.
• Check library materials for damage and perform minor repairs.
• Maintain orderly service areas.
• Maintain periodical collections and prepare new books for circulation.
• Help customers with basic technology and Internet problems.
• Assist librarians with programming as assigned.
• Support Equity, Diversity and Inclusion efforts and the Be All In culture.
• Perform other duties as assigned.

Skills

Interpersonal skills

Communication

Sorting & filing

General library procedures

Circulation policies

Directions

Basic computer skills

Automation systems

Self-service tools

Audio-visual equipment handling

Device operation (phones, tablets, PCs

Tools

Self-checkout machines

Automated library systems

Job description

Tulsa City-County Library is seeking a part-time team member who greets customers, assists them with library services, and helps maintain a neat, accessible space at Martin Regional Library.

You will guide patrons through checkouts, assist with basic technology, support programming, and ensure a welcoming environment for diverse community members. The role may require evening, weekend, and occasional Sunday hours.