Customer Service Assistant

Central Library; Tulsa (OK); On-site; USD 17,000 - 23,000; Part time

Job summary

The Tulsa City-County Library invites applications for a part-time Customer Service Assistant at the Herman and Kate Kaiser Library in LaFortune Park. You will help customers navigate services, assist with checkouts, and support technology access in a welcoming space.

This role requires a high school diploma or GED, some college coursework preferred, and prior customer service experience is a plus. Schedule: Monday–Friday 10am–2pm, 20 hours per week.

Qualifications

• High school diploma or GED is required.
• Some college coursework preferred.
• Previous customer service experience is a plus.

Responsibilities

• Provide information in person and by phone, assist customers with locating materials and library services.
• Assist with self check-out machines and explain charging, renewal, and returning of items.
• Maintain a welcoming, creative, and helpful work environment.
• Register customers by issuing and updating library cards.
• Sort and route returns; keep spaces neat and easily navigable.
• Assist customers with basic technology; maker space and digital lab experience is a plus.
• Other duties as necessary.

Skills

Customer service

In-person assistance

Phone support

Education

High school diploma

GED

Some college coursework

Job description

Customer Service Assistant - Herman and Kate Kaiser Library

At Tulsa City-County Library, we do more than provide access to books- we connect people to opportunity. Every Day, our employees create welcoming spaces, build connections, solve problems, and help customers from all walks of life access the tools they need to learn new skills, discover new ideas, access resources, and build brighter futures. If you're passionate about making a meaningful impact in your community, we invite you to explore a career with Tulsa City-County Library.

Herman and Kate Kaiser Library , located in LaFortune Park, has an opening for a part-time Customer Service Assistant . The Customer Service Assistant helps customers navigate library services, and ensures our spaces are organized, inviting, and accessible. Whether you're assisting with checkouts, guiding users through technology, or supporting library programs, your work will make a meaningful impact every day.

Featuring an inviting children’s area with window seat, dragonfly inlays in the flooring, a fireplace for cozy reading and large windows with views of the surrounding park, the Herman and Kate Kaiser Library offers a warm and welcome space to the neighborhoods around LaFortune Park and Memorial High School.

Salary:$14.42 / hour

Status: Part-Time, 20 hours / week

Schedule:

Monday- Friday 10am - 2pm

Rotating Saturdays: 1-5

Occasional Sundays: 1-5 (at a Regional Library)

Essential Functions and Qualifications Include:

• Provides general information in person and by phone assisting customers in locating and discovering materials, connecting with available library services, or providing information about the library, referring reference questions to the appropriate resource;
• Assists customers with self check-out machines by instructing how to charge, renew, and discharge library materials to/from customers;
• Enjoys a work atmosphere where staff are encouraged to be creative, be innovative and try something new;
• Registers customers by issuing and updating library cards;
• Sorts and routes returned materials to proper location and ensures that the library is neat and organized so customers can easily find what they need;
• Assist customers with basic technology and a willingness to learn more; maker space and digital lab experience a plus;
• Other duties as necessary.

Qualifications:

• High school diploma or GED required
• Some college coursework preferred
• Previous customer service experience is a plus

What It's Like to Work at Tulsa City-County Library:

Library work is about people first. Our employees actively engage with customers, provide exceptional service, and help connect people to the resources they need to learn, grow, and succeed. We serve customers from all backgrounds and life experiences, and we value empathy, respect, curiosity, and a commitment to public service. If you enjoy helping others and making a meaningful impact in your community, you'll thrive at Tulsa City-County Library.

Physical Activity & Environmental Conditions

For most positions work regularly requires stooping, bending and light lifting such as three or four reams of paper, four or five books, or other materials (up to 20 pounds). Some positions require moderate physical exertion, such as regularly lifting moderately heavy items (up to 40 pounds) such as crates full of books or pushing heavy (up to 100 pounds) wheeled carts full of books, on a highly frequent basis and/or assuming awkward positions.