Library Assistant: Customer Service & Tech Help

Bartlesville, City of (OK); Bartlesville (OK); On-site; USD 23,000 - 31,000; Full time

Job summary

Bartlesville City of (OK) Public Library is seeking a library staff member to assist patrons, manage check-in/check-out, and guide users in using catalogues and digital resources. The role emphasizes friendly service and ability to work with diverse patrons in a busy library setting.

The position requires a high school diploma or GED, customer-service experience, and familiarity with library classifications; a bachelor’s degree is preferred, with potential certification through the Oklahoma

Qualifications

• High School Diploma or GED equivalent.
• Experience working with customers and familiarity with library classification is desired.
• Bachelor’s degree preferred.
• Public Library certification (support-staff track) through the Oklahoma Department of Libraries is preferred.

Responsibilities

• Answers reference, readers’ advisory, informational and directional questions in person or by telephone using print sources, online catalog, databases, the Internet and other electronic sources.
• Positively interacts with diverse groups of people.
• Checks customer’s materials in and out.
• Conducts instruction with customers in the use of library equipment and material(s), especially computers and software applications.
• Participates in library special events as needed.
• Uses tact, discretion, initiative and independent judgment within established guidelines.
• Assists customers with questions regarding procedures, programs and policies of the library.
• Maintains awareness of current trends in libraries, literature and library technology.
• Maintains collections by shelving materials in their correct location.
• Assists in marketing and promoting library services and programs.
• Operates computers, photocopier, scanner, and other library technology equipment.
• Other duties as assigned.

Skills

Typing 40 wpm

Clear written & spoken communication

Customer service

Interpersonal skills

Tech literacy

Education

High School diploma or GED

Bachelor’s degree preferred

Public Library certification (support-staff) preferred

Tools

Online catalog systems

Internet research tools

Photocopier/Scanner/PC hardware

Job description

Bartlesville City of (OK) Public Library is seeking a library staff member to assist patrons, manage check-in/check-out, and guide users in using catalogues and digital resources. The role emphasizes friendly service and ability to work with diverse patrons in a busy library setting.

The position requires a high school diploma or GED, customer-service experience, and familiarity with library classifications; a bachelor’s degree is preferred, with potential certification through the Oklahoma