Customer Service Assistant - Childrens Department

Tulsa City-County Library; Tulsa (OK); On-site; USD 19,000 - 21,000; Part time

Job summary

Tulsa City-County Library is seeking a Customer Service Assistant for the Children's Department at Hardesty Regional Library in Tulsa, OK. The role focuses on delivering exceptional customer service, guiding patrons in locating materials, and promoting lifelong learning with open access to resources.

The position is part-time with a 20-hour workweek and specific weekday/evening shifts. Responsibilities include assisting with checkouts, registering patrons, maintaining clean service areas, and

Qualifications

• High school diploma or GED required.
• Some college level coursework preferred.
• Past experience interacting with customers preferred.

Responsibilities

• Provides general information in person and by phone, assisting customers in locating materials, connecting with library services, or providing information about the library; refers questions to the appropriate resource.
• Assists customers with self-checkout machines by instructing how to charge, renew, and discharge library materials.
• Registers customers by issuing and updating library cards.
• Maintains orderly service areas.
• Maintains periodical collections, sorts gift items, and prepares new books for circulation as directed.
• May help customers with basic technology and Internet problems.
• May assist Librarians with programming, as assigned.
• Performs other duties as assigned.

Education

High school diploma or GED

Job description

Customer Service Assistant - Children's Department

At Tulsa City-County Library, we do more than provide access to books—we connect people to opportunity. Every day, our employees create welcoming spaces, build connections, solve problems, and help customers from all walks of life access the tools they need to learn new skills, discover new ideas, access resources, and build brighter futures. If you're passionate about making a meaningful impact in your community, we invite you to explore a career with Tulsa City-County Library.

The Customer Service Assistant in the Children's Department at Hardesty Regional Library will provide exceptional customer service experiences, while promoting lifelong learning and curiosity with open access to all. Provides direction to customers concerning library services and circulation policies; performs other duties as assigned; is flexible and adaptable throughout the workday, in the type and location of work to be accomplished.

Some additional responsibilities include:

• Provides general information in person and by phone assisting customers in locating and discovering materials, connecting with available library services, or providing information about the library, referring questions to the appropriate resource;
• Assists customers with self check-out machines by instructing how to charge, renew, and discharge library materials to/from customers;
• Registers customers by issuing and updating library cards;
• Maintains orderly service areas;
• Maintains periodical collections, sorts gift items, and prepares new books for circulation as directed;
• May help customers with basic technology and Internet problems;
• May assist Librarians with programming, as assigned;
• Performs other duties as assigned.

Education and Experience

• High school diploma or G.E.D. required;
• Some college level coursework preferred;
• Past experience interacting with customers preferred.

Customer Service Assistant

Location

Hardesty Regional Library - 8316 E. 93rd St. Tulsa, OK. 74133

Salary

$14.42/hr.

Status

Part time 20hr./week

Schedule

• Monday: 9am - 1pm
• Tuesday 4:00 pm - 9:00 pm
• Saturday: 9:00 am - 5:00 pm
• Sunday 1:00 pm - 5:00 pm

What It's Like To Work At Tulsa City-County Library

Library work is about people first. Our employees actively engage with customers, provide exceptional service, and help connect people to the resources they need to learn, grow, and succeed. We serve customers from all backgrounds and life experiences, and we value empathy, respect, curiosity, and a commitment to public service. If you enjoy helping others and making a meaningful impact in your community, you'll thrive at Tulsa City-County Library.

Physical and Environmental Conditions

Physical Activity: For most positions work regularly requires stooping, bending and light lifting such as three or four reams of paper, four or five books, or other materials (up to 20 pounds). Some positions require moderate physical exertion, such as regularly lifting moderately heavy items (up to 40 pounds) such as crates full of books or pushing heavy (up to 100 pounds) wheeled carts full of books, on a highly frequent basis and/or assuming awkward positions.

Work Environment: Work environment involves everyday risk or discomforts which require normal safety precautions, e.g. use of safe work place practices with office equipment, and or avoidance of trips and falls. For some positions there are usually no major sources of discomfort; work is essentially conducted in a normal office environment with acceptable lighting, temperature, and air conditions. For some positions there may be occasional minor discomforts from exposure to less than optimal temperatures (extreme cold or heat) and air conditions due to exposure to the outdoors.