Public Services Assistant II (Goodyear)

Akron-Summit County Public Library; Akron (OH); On-site; USD 44,984,000 - 57,859,000; Full time

Benefits offered by this job

Paid vacation

Sick leave

11 paid holidays

Voluntary benefits (health, dental, &/

OPERS retirement

Job summary

Akron-Summit County Public Library in Akron, OH seeks a Public Services Assistant II to greet customers, help select materials, and answer reference questions. You’ll assist with Library technology, databases, and policy explanations, while maintaining stock and performing routine circulation tasks.

Required: High school diploma with some college or an Associate’s degree; strong customer service and typing skills; ability to lift light objects and operate library systems.

Qualifications

• High school diploma or equivalent with some college coursework or Associate’s degree.
• Knowledge of library materials, programs, and services.
• Ability to use a computer and library software; pass background checks.

Responsibilities

• Greets customers in a friendly and accessible manner.
• Assists customers in selecting and using Library materials.
• Answers varied reference questions and directs to additional resources as needed.
• Helps customers use Library technology and databases, offering instruction.
• Interprets Library policies in a customer-responsive manner.
• Performs clerical duties and maintains supplies.
• Handles circulation, delivery, and service desk coverage.

Skills

Customer service

Reference help

Technology assistance

Clerical skills

Education

High school diploma / some college

Bachelor’s degree (preferred)

Tools

Library databases

Circulation system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Public Services Assistant II (Goodyear)

Full Time Paraprofessionals Goodyear, Akron, OH, US

Salary Range: $15.68 To $15.68 Annually

ABOUT THE LIBRARY

Since 1874, the Akron-Summit County Public Library (ASCPL) has been an essential community asset. We’ve been recognized nationally as one of the finest public libraries in the United States due to our excellent customer service, collaborative community involvement, and high level of customer and employee satisfaction.

We offer a comprehensive benefits package, including paid vacation and sick leave, 11 paid holidays, voluntary benefits (health, dental, and vision), ASCPL-provided life insurance, and retirement through the Ohio Public Employees Retirement System (OPERS).

DUTIES & RESPONSIBILITIES:

• Greets customers in a friendly and accessible manner.
• Assists customers in the selection and use of Library materials.
• Understands, analyzes, and assists with answering varied reference questions by supplying information well-suited to the user, which could include directing customers to other divisions, agencies, or resources for additional help.
• Assists customers in using Library technology, including the internet and Library databases and offering instruction.
• Interprets the Library’s policies and procedures to the public in a customer-responsive manner.
• Addresses problem situations and maintains order as needed.
• Performs clerical duties and maintains supply stock and orders supplies.
• Performs standard Library routines, including circulation, delivery, and service desk coverage.
• Processes, sorts, shelves, and merchandises Library materials.
• Performs opening and closing routines.
• Performs other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

Required: High school diploma or equivalent with some college coursework or Associate’s degree. Knowledge of customer interests related to Library materials, programs, and services. Knowledge of the principles of intellectual freedom as they apply to public libraries. Skill in customer service. Ability to arrange materials in alphabetical and numerical order. Ability to use a computer and job-related software or systems applicable to the essential functions of the job. Ability to lift light objects (less than 25 pounds) and carry them short distances (50 feet or less) and push Library materials carts up to 200 pounds. Ability to pass criminal background and education verification check screenings.

Preferred: Bachelor’s degree. Library work experience.

THE AKRON-SUMMIT COUNTY PUBLIC LIBRARY IS AN EQUAL OPPPORTUNITY EMPLOYER