Library Public Services Lead & Reference Supervisor

Western New Mexico University; Silver City, Northern (NM, KY); Hybrid; USD 35,000 - 43,000; Full time

Job summary

Western New Mexico University’s Miller Library is seeking a Reference Services Coordinator to provide in-person, online, phone and email reference support to students, faculty and the Grant County community. The role includes coordination with staff, maintaining subscription collections, and supporting instruction and outreach.

The position requires a bachelor’s degree and at least three years of library experience, with bilingual Spanish preferred.

Qualifications

• Bachelor's degree and at least 3 years of library work experience required.
• Demonstrated experience providing quality library reference services in multiple modalities.
• Proficiency with integrated library systems, library databases, and catalog usage.
• Excellent written and verbal communication skills; customer-focused service.

Responsibilities

• Provides in-person, online, phone and email reference service to Miller Library Patrons.
• Co-leads reference department with Access Services Librarian, tracks statistics and assesses services.
• Maintains the library's print subscription collections.
• Assists Instruction/Outreach Librarian with library instruction and outreach as needed.
• Recommends materials for purchase in assigned subjects and supervises student assistants.
• Digitizes and catalogs archival material in collaboration with Digitization Team.
• Participates in university committees and creates displays promoting resources.

Skills

Reference services

Customer service

Communication skills

Multitasking

Education

Bachelor's degree

Tools

WMS

Library databases

Microsoft Office

Job description

Western New Mexico University’s Miller Library is seeking a Reference Services Coordinator to provide in-person, online, phone and email reference support to students, faculty and the Grant County community. The role includes coordination with staff, maintaining subscription collections, and supporting instruction and outreach.

The position requires a bachelor’s degree and at least three years of library experience, with bilingual Spanish preferred.