Public Services Manager

Western New Mexico University; Silver City, Northern (NM, KY); Hybrid; USD 35,000 - 43,000; Full time

Job summary

Western New Mexico University’s Miller Library is seeking a Reference Services Coordinator to provide in-person, online, phone and email reference support to students, faculty and the Grant County community. The role includes coordination with staff, maintaining subscription collections, and supporting instruction and outreach.

The position requires a bachelor’s degree and at least three years of library experience, with bilingual Spanish preferred.

Qualifications

• Bachelor's degree and at least 3 years of library work experience required.
• Demonstrated experience providing quality library reference services in multiple modalities.
• Proficiency with integrated library systems, library databases, and catalog usage.
• Excellent written and verbal communication skills; customer-focused service.

Responsibilities

• Provides in-person, online, phone and email reference service to Miller Library Patrons.
• Co-leads reference department with Access Services Librarian, tracks statistics and assesses services.
• Maintains the library's print subscription collections.
• Assists Instruction/Outreach Librarian with library instruction and outreach as needed.
• Recommends materials for purchase in assigned subjects and supervises student assistants.
• Digitizes and catalogs archival material in collaboration with Digitization Team.
• Participates in university committees and creates displays promoting resources.

Skills

Reference services

Customer service

Communication skills

Multitasking

Education

Bachelor's degree

Tools

WMS

Library databases

Microsoft Office

Job description

Responsible for Reference Services and maintaining print subscription collections at Miller Library.

Duties

• Provides in-person, online, phone and email reference service to Miller Library patrons, including students, faculty, staff and members of the larger Grant County community.
• Works with the Access Services Librarian as co-leads in the reference department, including keeping statistics, assessment of reference services, coordinating reference procedures for reference staff.
• Maintains the library’s print subscription collections.
• Assists the Instruction / Outreach Librarian with library instruction and outreach as necessary.
• Recommends materials for purchase in assigned subject categories.
• Hires, supervises, trains WNMU student assistants as necessary.
• Works with the Digitization Team (Access Librarian & Digital Initiatives Librarian) to digitize and catalog archival material.
• Participates in library & WNMU committees.
• Creates displays promoting library resources.
• Provides a broad range of administrative and supervisory functions. Supervises assigned staff in accordance with WNMU personnel practices including recruitment, training, performance evaluation, guidance, etc. Participates in the process of ongoing personal and professional development. Maintains comprehensive communication among all contacts (internal and external). Models professional standards and ethics in accordance with WNMU philosophy.
• Performs other duties as assigned.

Education/Background

Bachelors degree with at least 3 years of library work experience required. Bilingual (Spanish) preferred.

Job Knowledge

Demonstrated experience providing quality library reference services in a variety of modalities. Knowledge of library reference and circulation practices. Experience with Integrated Library System(s) (especially WMS ) Demonstrated successful experience using library databases and library catalog to access high quality peer reviewed, trade and consumer research sources. Excellent customer service skills, including the ability to resolve patron issues in a professional and respectful manner. Ability to handle multiple long-term projects accurately and successfully. Must be able to handle multiple deadlines and maintain accuracy. Excellent written and verbal communication skills. Must be sensitive to differences in cultural, economic, and life experiences within the University and community. Proficiency with Microsoft Office applications and common office equipment.

Working Conditions/ Physical Demands (With or Without Accommodations)

Normal library environment. May be required to push or pull full book carts, lift up to 50 pounds, reach materials on high or low shelves. May include regular exposure to dust and chemicals typically used in a library setting. May require occasional travel within the community. Ability to comprehend and work with a variety of information from various sources. Able to clearly communicate with a diverse population of individuals. Ability to compose correspondence and reports and remain in a sedentary position for prolonged periods of time. May be required to work additional hours or days depending on circumstances.

Other Requirements

Location

Location Silver City-On Campus

Salary Range

Salary Range $43,888

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * What is the highest level of education attained?
  • GED
  • High School Diploma
  • Associates Degree
  • Bachelors Degree
  • Masters Degree
  • PHD
• * Do you have at least 3 years of work experience in a library?
  • Yes
  • No