Library Public Service Operations Leader (Multi-Location)

OHIO LIBRARY COUNCIL; Warren (OH); On-site; USD 82,000 - 100,000; Full time

Benefits offered by this job

Health insurance with employer HSA

Life insurance

OPERS retirement system with detailed

13 Paid Holidays

Paid Time Off

Employee Assistance Program (EAP)

Continuing Education Opportunities

Job summary

Warren-Trumbull County Public Library seeks a strategic Public Service Operations Manager to oversee system-wide public service operations across all locations, ensuring equitable, high-impact library services.

The role requires leadership of Public Service Managers, operational oversight of circulation, reference, and programming, and collaboration across locations to meet community needs. A MLIS and multi-location management experience are essential.

Qualifications

• Master's degree in Library and Information Science from an ALA-accredited program.
• Significant managerial experience in a public library setting.
• Experience managing budgets and personnel across multiple teams/locations.

Responsibilities

• Directs and develops Public Service Managers and staff through coaching and evaluations.
• Escalates complex customer issues and operational challenges across public service areas.
• Monitors circulation, reference, programming, and customer services for efficiency.
• Leads uniform public service standards and policies across locations.
• Develops and enforces public service policies and procedures.
• Analyzes data and trends to identify needs and opportunities.
• Fosters collaboration across departments and locations.
• Assists in budget development and management for public service.

Skills

Leadership

Budget management

Public library operations

Multi-location supervision

Strategic planning

Communication

Education

Master's degree in Library and Information Science (MLIS) from an ALA-accredited library program

Tools

Integrated Library Systems

Library databases

Office software

Job description

Warren-Trumbull County Public Library seeks a strategic Public Service Operations Manager to oversee system-wide public service operations across all locations, ensuring equitable, high-impact library services.

The role requires leadership of Public Service Managers, operational oversight of circulation, reference, and programming, and collaboration across locations to meet community needs. A MLIS and multi-location management experience are essential.