Public Service Operations Manager

OHIO LIBRARY COUNCIL; Warren (OH); On-site; USD 82,000 - 100,000; Full time

Benefits offered by this job

Health insurance with employer HSA

Life insurance

OPERS retirement system with detailed

13 Paid Holidays

Paid Time Off

Employee Assistance Program (EAP)

Continuing Education Opportunities

Job summary

Warren-Trumbull County Public Library seeks a strategic Public Service Operations Manager to oversee system-wide public service operations across all locations, ensuring equitable, high-impact library services.

The role requires leadership of Public Service Managers, operational oversight of circulation, reference, and programming, and collaboration across locations to meet community needs. A MLIS and multi-location management experience are essential.

Qualifications

• Master's degree in Library and Information Science from an ALA-accredited program.
• Significant managerial experience in a public library setting.
• Experience managing budgets and personnel across multiple teams/locations.

Responsibilities

• Directs and develops Public Service Managers and staff through coaching and evaluations.
• Escalates complex customer issues and operational challenges across public service areas.
• Monitors circulation, reference, programming, and customer services for efficiency.
• Leads uniform public service standards and policies across locations.
• Develops and enforces public service policies and procedures.
• Analyzes data and trends to identify needs and opportunities.
• Fosters collaboration across departments and locations.
• Assists in budget development and management for public service.

Skills

Leadership

Budget management

Public library operations

Multi-location supervision

Strategic planning

Communication

Education

Master's degree in Library and Information Science (MLIS) from an ALA-accredited library program

Tools

Integrated Library Systems

Library databases

Office software

Job description

Public Service Operations Manager

By Warren-Trumbull County Public Library

9/3/2026

The Warren-Trumbull County Public Library is seeking an experienced and strategic leader to serve as our Public Service Operations Manager. This full-time position provides system-wide leadership and oversight of public service operations, ensuring the delivery of high-quality, equitable, and innovative library services across all locations that meet the evolving needs of the community.

Essential Duties And Responsibilities

• Directly supervises Public Service Managers and other assigned staff by providing leadership, coaching, mentoring, performance evaluations, and professional development opportunities.
• Serves as a key point of escalation for complex customer concerns, personnel issues, and operational challenges across public service areas.
• Monitors and evaluates day-to-day public service operations, including circulation, reference, programming, and customer services, to ensure efficient and effective service delivery.
• Provides leadership and direction to ensure consistent public service standards, policies, and procedures are implemented and followed across all locations.
• Develops, implements, and enforces policies and procedures related to public service.
• Reviews and analyzes statistical data, community feedback, and service trends across the system to identify needs, opportunities, and areas for improvement.
• Fosters collaboration and communication among public service departments and locations to promote consistency, efficiency, and organizational goals.
• Assists in the development and management of budgets for public service departments and locations.

Qualifications And Requirements

• Master's degree in Library and Information Science (MLIS) from an ALA-accredited library program required.
• Significant progressively responsible managerial experience in a public library setting, including supervision of multiple departments or locations, required.
• Demonstrated knowledge of public library operations and service delivery across circulation, reference, and programming areas.
• Experience managing budgets and personnel across multiple teams or locations.
• Proficiency with library technology, integrated library systems, databases, and standard office software.
• Ability to work a flexible schedule, including evenings and weekends as needed.
• Valid driver's license with an acceptable driving record required.
• Experience overseeing library operations within a multi-location library system preferred.
• History of leading system-wide initiatives or strategic planning efforts preferred.

Compensation

• Starting salary: $32.65/hour ($67,912 annually)
• Position is full-time

Benefits

• Health insurance with employer HSA contribution
• Life insurance
• Ohio Public Employees Retirement System (OPERS):
• 10% employee contribution, 14% employer contribution
• 13 Paid Holidays
• Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Continuing Education Opportunities

Additional Info

• Job Type : Full-Time
• Education Level : Master Degree