Public Service Operations Manager

Wtcpl; Warren (OH); On-site; USD 61,000 - 74,000; Full time

Benefits offered by this job

Health insurance with employer HSA

Life insurance

OPERS retirement plan

13 Paid Holidays

PTO

EAP

Continuing Education Opportunities

Job summary

Warren-Trumbull County Public Library is seeking an experienced and strategic Public Service Operations Manager to provide system-wide leadership and oversight of public service operations across all locations. This full-time role focuses on delivering equitable, high-quality library services that meet community needs.

The position requires an MLIS, extensive managerial experience in a multi-location library, and adeptness with budgets and personnel.

Qualifications

• Master's degree in Library and Information Science (MLIS) from an ALA-accredited program.
• Significant progressively responsible managerial experience in a public library setting.
• Demonstrated knowledge of public library operations across circulation, reference, and programming.

Responsibilities

• Directly supervise Public Service Managers and staff; provide coaching and professional development.
• Escalate complex customer concerns, personnel issues, and operational challenges across public service areas.
• Monitor day-to-day public service operations (circulation, reference, programming) for efficiency and quality.
• Ensure consistent public service standards, policies, and procedures across locations.
• Develop and enforce policies and procedures for public service.
• Review data and trends to identify needs and opportunities for improvement.
• Foster collaboration across departments and locations to improve efficiency and alignment.
• Assist in budgeting for public service departments and locations.

Skills

Leadership

Strategic planning

Public library operations

Budget management

Staff development

Education

MLIS (ALA-accredited)

Tools

Library technology

Integrated library systems

Databases

Office software

Job description

The Warren-Trumbull County Public Library is seeking an experienced and strategic leader to serve as our Public Service Operations Manager. This full-time position provides system-wide leadership and oversight of public service operations, ensuring the delivery of high-quality, equitable, and innovative library services across all locations that meet the evolving needs of the community.

Essential Duties and Responsibilities

• Directly supervises Public Service Managers and other assigned staff by providing leadership, coaching, mentoring, performance evaluations, and professional development opportunities.
• Serves as a key point of escalation for complex customer concerns, personnel issues, and operational challenges across public service areas.
• Monitors and evaluates day-to-day public service operations, including circulation, reference, programming, and customer services, to ensure efficient and effective service delivery.
• Provides leadership and direction to ensure consistent public service standards, policies, and procedures are implemented and followed across all locations.
• Develops, implements, and enforces policies and procedures related to public service.
• Reviews and analyzes statistical data, community feedback, and service trends across the system to identify needs, opportunities, and areas for improvement.
• Fosters collaboration and communication among public service departments and locations to promote consistency, efficiency, and organizational goals.
• Assists in the development and management of budgets for public service departments and locations.

Qualifications and Requirements

• Master's degree in Library and Information Science (MLIS) from an ALA-accredited library program required.
• Significant progressively responsible managerial experience in a public library setting, including supervision of multiple departments or locations, required.
• Demonstrated knowledge of public library operations and service delivery across circulation, reference, and programming areas.
• Experience managing budgets and personnel across multiple teams or locations.
• Proficiency with library technology, integrated library systems, databases, and standard office software.
• Ability to work a flexible schedule, including evenings and weekends as needed.
• Valid driver's license with an acceptable driving record required.
• Experience overseeing library operations within a multi-location library system preferred.
• History of leading system-wide initiatives or strategic planning efforts preferred.

Compensation

• Starting salary: $32.65/hour ($67,912 annually)
• Position is full-time

Benefits

• Health insurance with employer HSA contribution
• Life insurance
• Ohio Public Employees Retirement System (OPERS):
  • 10% employee contribution, 14% employer contribution
• 13 Paid Holidays
• Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Continuing Education Opportunities

Position will be open until filled.