Strategic Public Service Operations Leader

Wtcpl

Warren (OH)

On-site

USD 61,000 - 74,000

Full time

10 days ago

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Benefits offered by this job

Health insurance with employer HSA

Life insurance

OPERS retirement plan

13 Paid Holidays

PTO

EAP

Continuing Education Opportunities

Job summary

Warren-Trumbull County Public Library is seeking an experienced and strategic Public Service Operations Manager to provide system-wide leadership and oversight of public service operations across all locations. This full-time role focuses on delivering equitable, high-quality library services that meet community needs.

The position requires an MLIS, extensive managerial experience in a multi-location library, and adeptness with budgets and personnel.

Qualifications

Master's degree in Library and Information Science (MLIS) from an ALA-accredited program.
Significant progressively responsible managerial experience in a public library setting.
Demonstrated knowledge of public library operations across circulation, reference, and programming.

Responsibilities

Directly supervise Public Service Managers and staff; provide coaching and professional development.
Escalate complex customer concerns, personnel issues, and operational challenges across public service areas.
Monitor day-to-day public service operations (circulation, reference, programming) for efficiency and quality.
Ensure consistent public service standards, policies, and procedures across locations.
Develop and enforce policies and procedures for public service.
Review data and trends to identify needs and opportunities for improvement.
Foster collaboration across departments and locations to improve efficiency and alignment.
Assist in budgeting for public service departments and locations.