Library Operations & Customer Service Manager

Columbus Metropolitan Library; Columbus (OH); On-site; USD 54,000 - 73,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Mental health resources

Generous paid time off

Public Service Loan Forgiveness

Employee assistance programs

Job summary

The Columbus Metropolitan Library is seeking a full-time Customer Services Manager for the Main Library's Circulation. This role involves leading staff, managing customer service, operations, and ensuring a high level of performance and safety.

With a starting pay range of $54,163.20 - $72,758.40 based on experience, applicants should possess 3-5 years in a similar field and supervisory experience. This position supports a diverse and inclusive work environment, along with a robust benefits

Qualifications

• 3-5 years of experience in libraries, customer service, or a similar field required.
• Ability to effectively manage the operations of a library location.
• Supervisory experience required.

Responsibilities

• Leads staff in customer service and daily operations.
• Manages hiring, coaching, and performance standards.
• Prepares and manages aspects of the location budget.

Skills

Customer service

Supervisory skills

Conflict resolution

Communication

Library technology

Education

High school diploma or G.E.D.

Bachelor's degree

Tools

Microsoft Office

Job description

The Columbus Metropolitan Library is seeking a full-time Customer Services Manager for the Main Library's Circulation. This role involves leading staff, managing customer service, operations, and ensuring a high level of performance and safety.

With a starting pay range of $54,163.20 - $72,758.40 based on experience, applicants should possess 3-5 years in a similar field and supervisory experience. This position supports a diverse and inclusive work environment, along with a robust benefits