Library IT Support Technician (Evenings & Weekends)

East Chicago Public Library; East Chicago (IN); On-site; USD 17,000 - 25,000; Full time

Job summary

East Chicago Public Library is seeking an IT Support Technician to ensure users have reliable access to technology, troubleshoot hardware, software, and network issues, and provide clear guidance to staff.

You will document solutions, assist with system upgrades, and collaborate with the Associate Director of Information Technology and external partners to continuously improve IT services. Some evenings and weekends and travel to multiple library locations are required.

Qualifications

• Experience troubleshooting hardware, software, and networking issues.
• Ability to document issues and resolutions clearly.
• Strong customer service and communication for non-technical users.

Responsibilities

• Respond to user inquiries and diagnose issues.
• Install, configure, and maintain hardware and software.
• Provide training and create user guides.
• Maintain documentation and reports of issues and resolutions.
• Collaborate with IT staff and vendors.
• Assist with system upgrades and security patches.

Skills

Technical Proficiency

Problem Solving

Communication Skills

Customer Service

Attention to Detail

Adaptability

Time Management

Teamwork

Troubleshooting

Documentation

Education

High school diploma

B.S. in CS or related

CompTIA A+ certification

Tools

Windows OS

Microsoft Office

Google Workspace

Job description

East Chicago Public Library is seeking an IT Support Technician to ensure users have reliable access to technology, troubleshoot hardware, software, and network issues, and provide clear guidance to staff.

You will document solutions, assist with system upgrades, and collaborate with the Associate Director of Information Technology and external partners to continuously improve IT services. Some evenings and weekends and travel to multiple library locations are required.