Library Tech Tutor & Patron Support

Automatic Data Processing, Inc.; Indianapolis (IN); On-site; USD 23,000 - 30,000; Part time

Benefits offered by this job

Health, dental & vision insurance

Company-paid long-term disability

Pension plan

Paid time off (PTO)

11 paid holidays per year

Promotes from within

Job summary

Spades Park Library in Indianapolis, IN is seeking a part-time Computer Assistant II to support technology programming and digital literacy classes. The role includes assisting patrons with job-search related activities, computer use, and everyday lab operations.

The position requires 6 months to 1 year of post-high school study, experience with customer-facing roles, and availability for day, evening, and weekend hours (including Sundays). Bilingual skills are preferred.

Qualifications

• Six-months/one year of advanced study or training past high school or equivalency.
• Experience with customer-facing work.
• Experience assisting others with basic computer/ software problems.
• Availability for day, evening, and weekend; including Sundays.
• Bilingual preferred.
• Experience in customer service and/or adult instruction preferred.

Responsibilities

• Develops, assists with, and/or presents technology-themed programming and digital literacy classes across multiple skill levels.
• Supports library patrons on workforce-related projects to assist with job searches, resumes, cover letters, and other computer/workforce activities.
• Monitor the Computer Lab and troubleshoot basic computer technical problems.
• Handle patrons' questions and offer computer assistance.
• Order supplies as needed and maintain printer/equipment readiness.
• Process and shelve holds and manage materials from patrons.
• Assist patrons with questions regarding library policies and services, using good judgment.
• Accept and process all outgoing and incoming materials from patrons in a timely manner.

Skills

Customer service

Microsoft Office

Google Workspace

iOS/Android devices

Bilingual (preferred)

Education

Post-secondary training

Job description

Spades Park Library in Indianapolis, IN is seeking a part-time Computer Assistant II to support technology programming and digital literacy classes. The role includes assisting patrons with job-search related activities, computer use, and everyday lab operations.

The position requires 6 months to 1 year of post-high school study, experience with customer-facing roles, and availability for day, evening, and weekend hours (including Sundays). Bilingual skills are preferred.