Part-Time Digital Literacy & Tech Help Coach

Indianpolis Marion County Publ; Indianapolis (IN); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Medical benefits

Paid time off

Holidays

Pension plan

Job summary

Indianapolis-Marion County Public Library is seeking a part-time Computer Assistant II at the Spades Park Branch. The role involves delivering technology literacy classes and assisting patrons with job-search and computer-related tasks, including resume support, internet navigation, and basic troubleshooting.

The position requires 6 months to 1 year of study beyond high school, solid computer skills, customer-facing experience, and availability for a varied schedule including Sundays and

Qualifications

• Six-months/one year of advanced study or training beyond high school or equivalency.
• Intermediate to advanced knowledge of computer functions (Microsoft Office, Google apps, and iOS/Android devices and apps, printing, copy machines).
• Previous experience working with customers face to face.
• Experience assisting others with basic computer or software problems.
• Available to work day, evening, and weekend hours, including Sundays.
• Bilingual (preferred but not required).
• Previous experience in customer service or adult instruction is preferred.

Responsibilities

• Develops and delivers technology-themed programming and digital literacy classes across multiple skill levels.
• Supports library patrons on workforce-related projects to assist with job searches, resumes, and related activities.
• Monitor the Computer Lab and troubleshoot basic computer problems.
• Handle patrons' questions and provide computer assistance.
• Order supplies and maintain printer/equipment readiness.
• Process and shelve holds.
• Assist patrons with library policies and services and resolve patron problems with good judgment.
• Accept and process all outgoing and incoming materials from patrons promptly.
• Assist patrons with library card applications.
• Prepare cash drawer and accept payments for overdue, lost, and damaged materials.
• Physical requirements include frequent standing, lifting, hearing, talking, and dexterity; may lift more than 20 pounds.

Skills

Customer service

Computer literacy

Communication

Education

Some college or vocational training

Tools

Microsoft Office

Google Workspace

Mobile devices

Job description

Indianapolis-Marion County Public Library is seeking a part-time Computer Assistant II at the Spades Park Branch. The role involves delivering technology literacy classes and assisting patrons with job-search and computer-related tasks, including resume support, internet navigation, and basic troubleshooting.

The position requires 6 months to 1 year of study beyond high school, solid computer skills, customer-facing experience, and availability for a varied schedule including Sundays and