Library IT Help Desk Technician — User-Focused Tech Support

Durango, CO; Colorado; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO & holidays

Flexible schedule

401(a) plan

Life insurance

Disability insurance

FMLA

EAP

Transit benefits

Volunteer time off

Recreation passes

Job summary

The Durango Public Library is seeking an IT Help Desk Technician based in Durango, CO to support library staff and community members with public computers, staff devices, and meeting room technology.

You will install, troubleshoot, and maintain equipment, coordinate with the City’s IT team, train users, and help them access digital resources. A associate degree and two years’ experience are preferred; SCCM experience is a plus.

Qualifications

• Associate degree or equivalent in computer science, information systems, electronics, telecommunications, or related field.
• Two years of experience supporting desktop, laptop, and tablet systems.
• CompTIA A+ certification is preferred.
• Experience with SCCM or other remote desktop support tools is preferred.

Responsibilities

• Provide in-person and remote technology support to library staff and community members.
• Install, maintain, troubleshoot, and upgrade computers, laptops, tablets, printers, software, and other equipment.
• Manage support requests and maintain records of technology repairs, updates, inventory, and system changes.
• Support library technology, including public computers, meeting room equipment, self-check stations, automated return system, security cameras, and the integrated library system.
• Help community members use computers, mobile devices, email, internet resources, library databases, digital materials, mobile printing, and other technology.
• Maintain library webpages, online catalog pages, and the Durango Public Library mobile app.

Skills

Desktop/ laptop/ tablet support

SCCM / remote support tools

Customer service

Clear communication

Education

Associate degree or equivalent training

Tools

CompTIA A+ certification

Job description

The Durango Public Library is seeking an IT Help Desk Technician based in Durango, CO to support library staff and community members with public computers, staff devices, and meeting room technology.

You will install, troubleshoot, and maintain equipment, coordinate with the City’s IT team, train users, and help them access digital resources. A associate degree and two years’ experience are preferred; SCCM experience is a plus.