Information Technology Help Desk Technician

Durango, CO; Colorado; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO & holidays

Flexible schedule

401(a) plan

Life insurance

Disability insurance

FMLA

EAP

Transit benefits

Volunteer time off

Recreation passes

Job summary

The Durango Public Library is seeking an IT Help Desk Technician based in Durango, CO to support library staff and community members with public computers, staff devices, and meeting room technology.

You will install, troubleshoot, and maintain equipment, coordinate with the City’s IT team, train users, and help them access digital resources. A associate degree and two years’ experience are preferred; SCCM experience is a plus.

Qualifications

• Associate degree or equivalent in computer science, information systems, electronics, telecommunications, or related field.
• Two years of experience supporting desktop, laptop, and tablet systems.
• CompTIA A+ certification is preferred.
• Experience with SCCM or other remote desktop support tools is preferred.

Responsibilities

• Provide in-person and remote technology support to library staff and community members.
• Install, maintain, troubleshoot, and upgrade computers, laptops, tablets, printers, software, and other equipment.
• Manage support requests and maintain records of technology repairs, updates, inventory, and system changes.
• Support library technology, including public computers, meeting room equipment, self-check stations, automated return system, security cameras, and the integrated library system.
• Help community members use computers, mobile devices, email, internet resources, library databases, digital materials, mobile printing, and other technology.
• Maintain library webpages, online catalog pages, and the Durango Public Library mobile app.

Skills

Desktop/ laptop/ tablet support

SCCM / remote support tools

Customer service

Clear communication

Education

Associate degree or equivalent training

Tools

CompTIA A+ certification

Job description

The Durango Public Library is a hub for learning, connection, resources, and new ideas. As the IT Help Desk Technician based in the library, you’ll be a primary technology resource for both library staff and community members, supporting public computers, staff devices, meeting room technology, and library systems. In this role, you’ll connect technical systems with everyday user needs. Whether you’re setting up equipment, troubleshooting software, maintaining security cameras, or helping someone access digital library resources on their personal device, your work will support access to information and technology throughout our community.

The starting pay for this position is $49,913 per year, with opportunities for growth up to $69,878 per year based on long-term growth and performance within the role.

City of Durango’s Trail to Excellence

The City of Durango is a purpose-driven organization with more than 400 full-time and 300 part-time and seasonal employees across 15 departments, all working together to provide a wide range of services that keep our community running every day. From public safety and utilities to parks and recreation, our team is dedicated to delivering high-quality services that enhance the lives of all who live, work, and visit here.

At the city, we focus on continually improving how we work and serve the community. This effort is called the Trail to Excellence (T2E), and every employee plays a part in it. Whether you work outdoors, in an office, or lead a team, your daily efforts connect to the city’s mission of providing excellent service and reaching the city’s vision of being a multigenerational community that is authentic, diverse, engaged, thriving, and environmentally responsible. The full details of this vision are outlined in the city’s strategic plan.

As a member of our team, your work will be meaningful because:

• Your ideas help shape citywide improvements.
• The work you do ties directly into measurable goals.
• You'll be part of a system that values collaboration, innovation, and results.

We're looking for team members who share our core values of teamwork, dependability, professionalism, service, respect, innovation, and wellbeing — and who are excited to make a difference in the community we serve.

What You’ll Do in This Role:

• Provide in-person and remote technology support to library staff and community members.
• Install, maintain, troubleshoot, and upgrade computers, laptops, tablets, printers, software, and other equipment.
• Manage support requests and maintain records of technology repairs, updates, inventory, and system changes.
• Support library technology, including public computers, meeting room equipment, self-check stations, automated return system, security cameras, and the integrated library system.
• Help community members use computers, mobile devices, email, internet resources, library databases, digital materials, mobile printing, and other technology.
• Maintain public computer software, security tools, system images, and updates.
• Coordinate technology needs with the City’s Information Technology (IT) team, working together on technology needs, system support, and related projects.
• Train library staff and community members on technology, software, and digital tools, including technology orientation for new employees.
• Research technology needs, recommend improvements, and maintain technical instructions and system information.
• Maintain library webpages, online catalog pages, and the Durango Public Library mobile app.
• Assist with meeting room technology and occasional circulation, reference, and other library operations.

You Have:

• An associate degree or equivalent training from an accredited vocational school, college, or university with coursework in computer science, information systems, electronics, telecommunications, or a related field.
• Two years of experience supporting desktop, laptop, and tablet systems.
• A CompTIA A+ certification is preferred.
• Experience with System Center Configuration Manager (SCCM) or other remote desktop support tools is preferred.

You Will Succeed in This Role If You:

• Enjoy explaining technical concepts clearly and patiently to people with varying levels of computer experience.
• Possess strong troubleshooting skills to identify hardware or software issues and find logical solutions.
• Work well in a team setting and build positive relationships with coworkers and community members.
• Manage daily tasks efficiently while staying adaptable to unexpected technical support requests.

What We Can Offer You:

• Comprehensive medical, dental, and vision insurance.
• Ample personal time off (PTO) and 11 paid holidays.
• Flexible scheduling and work-life balance.
• 401(a) retirement plan and optional deferred compensation plan.
• Basic life insurance and accidental death & dismemberment (AD&D) coverage.
• Long-term disability coverage.
• Paid Family and Medical Leave (FMLA).
• Access to Employee Assistance Program (EAP).
• Free access to the Durango Community Recreation Center and Chapman Hill Ice Rink & Ski Area.
• Holistic Employee Wellness Program, addressing physical, mental, financial, and professional well-being.
• Free transit pass and family member discounts.
• Reimbursement for job-related classes to foster continuous learning.
• Sixteen hours of volunteer time off per year to support local non-profit organizations.

Belong at the City of Durango:

We believe in creating an inclusive workforce that welcomes diversity of thoughts, viewpoints, and experiences.

The City of Durango is an Equal Opportunity Employer. We do not discriminate on the basis age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors.