Library IT Support Specialist

Laramie County Library System Inc; Cheyenne (WY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Wyoming Retirement System

Medical and dental premiums covered 85

Life insurance $25,000

13 paid holidays

3 weeks vacation start

Deferred compensation (457b)

Vision coverage

Prepaid legal services

Credit union access

Job summary

The Laramie County Library System in Cheyenne, WY seeks a PC Support Technician to help staff and patrons stay connected with reliable technology. You will troubleshoot, install and maintain computers, peripherals, and software, while supporting network connectivity and user training.

The role requires an associate degree or 3 years' IT experience and CompTIA or equivalent certs; willingness to obtain a Wyoming driver's license; and the ability to move equipment.

Qualifications

• Associate degree or 3 years of relevant IT experience.
• Qualifying IT certification (A+, Server+, Security+, CySA+, CCNA) or equivalent.

Responsibilities

• Assist staff and patrons with technology-related questions, troubleshooting, and access to library systems and equipment.
• Install, configure, maintain, and inventory technology equipment, including workstations, laptops, peripherals, and related software.
• Support network, internet, and system connectivity needs by monitoring performance, coordinating service requests, and assisting with issue resolution.
• Research, evaluate, and recommend technology solutions that address operational needs, improve service delivery, and support long-term planning.
• Develop and provide technology training, guidance, and support materials to help staff and patrons use digital tools effectively.

Skills

Troubleshooting

Microsoft Windows

Microsoft Teams

Customer service

Communication

Organization

Education

Associate degree or 3 years experience

Tools

Workstations

Laptops

Peripherals

Networking hardware

Security software

Job description

The Laramie County Library System in Cheyenne, WY seeks a PC Support Technician to help staff and patrons stay connected with reliable technology. You will troubleshoot, install and maintain computers, peripherals, and software, while supporting network connectivity and user training.

The role requires an associate degree or 3 years' IT experience and CompTIA or equivalent certs; willingness to obtain a Wyoming driver's license; and the ability to move equipment.