IT Help Desk Technician

Mountain Careers LLC.; Durango (CO); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

PTO and 11 paid holidays

401(a) retirement plan

Paid Family and Medical Leave (FMLA)

Free transit pass

Employee Wellness Program

Job-related class reimbursement

Volunteer time off

Job summary

The Durango Public Library is seeking an IT Help Desk Technician based in the library to be a primary technology resource for staff and community members. You’ll support public computers, staff devices, meeting room tech, and library systems.

The starting pay for this position is $49,913 per year, with opportunities for growth up to $69,878 per year based on long-term growth and performance within the role. Comprehensive benefits and time off are provided.

Qualifications

• Two years of experience supporting desktop, laptop, and tablet systems.
• Associate degree or equivalent training in a related field.
• Preference for CompTIA A+ certification.

Responsibilities

• Provide in-person and remote technology support to library staff and community members.
• Install, maintain, troubleshoot, and upgrade computers, laptops, tablets, printers, software, and other equipment.
• Manage support requests and maintain records of technology repairs, updates, inventory, and system changes.
• Support library technology, including public computers, meeting room equipment, self-check stations, automated return system, security cameras, and the integrated library system.
• Help community members use computers, mobile devices, email, internet resources, library databases, digital materials, mobile printing, and other technology.
• Maintain public computer software, security tools, system images, and updates.
• Coordinate technology needs with the City’s Information Technology (IT) team, working together on technology needs, system support, and related projects.
• Train library staff and community members on technology, software, and digital tools, including technology orientation for new employees.
• Research technology needs, recommend improvements, and maintain technical instructions and system information.
• Maintain library webpages, online catalog pages, and the Durango Public Library mobile app.
• Assist with meeting room technology and occasional circulation, reference, and other library operations.

Skills

Troubleshooting

Communication

Teamwork

Education

Associate degree or equivalent

Tools

SCCM

Job description

The Durango Public Library is a hub for learning, connection, resources, and new ideas. As the IT Help Desk Technician based in the library, you’ll be a primary technology resource for both library staff and community members, supporting public computers, staff devices, meeting room technology, and library systems. In this role, you’ll connect technical systems with everyday user needs. Whether you’re setting up equipment, troubleshooting software, maintaining security cameras, or helping someone access digital library resources on their personal device, your work will support access to information and technology throughout our community.

The starting pay for this position is $49,913 per year, with opportunities for growth up to $69,878 per year based on long-term growth and performance within the role.

What You’ll Do in This Role:

• Provide in-person and remote technology support to library staff and community members.
• Install, maintain, troubleshoot, and upgrade computers, laptops, tablets, printers, software, and other equipment.
• Manage support requests and maintain records of technology repairs, updates, inventory, and system changes.
• Support library technology, including public computers, meeting room equipment, self-check stations, automated return system, security cameras, and the integrated library system.
• Help community members use computers, mobile devices, email, internet resources, library databases, digital materials, mobile printing, and other technology.
• Maintain public computer software, security tools, system images, and updates.
• Coordinate technology needs with the City’s Information Technology (IT) team, working together on technology needs, system support, and related projects.
• Train library staff and community members on technology, software, and digital tools, including technology orientation for new employees.
• Research technology needs, recommend improvements, and maintain technical instructions and system information.
• Maintain library webpages, online catalog pages, and the Durango Public Library mobile app.
• Assist with meeting room technology and occasional circulation, reference, and other library operations.

You Have:

• An associate degree or equivalent training from an accredited vocational school, college, or university with coursework in computer science, information systems, electronics, telecommunications, or a related field.
• Two years of experience supporting desktop, laptop, and tablet systems.
• A CompTIA A+ certification is preferred.
• Experience with System Center Configuration Manager (SCCM) or other remote desktop support tools is preferred.

You Will Succeed in This Role If You:

• Enjoy explaining technical concepts clearly and patiently to people with varying levels of computer experience.
• Possess strong troubleshooting skills to identify hardware or software issues and find logical solutions.
• Work well in a team setting and build positive relationships with coworkers and community members.
• Manage daily tasks efficiently while staying adaptable to unexpected technical support requests.

What We Can Offer You:

• Comprehensive medical, dental, and vision insurance.
• Ample personal time off (PTO) and 11 paid holidays.
• Flexible scheduling and work-life balance.
• 401(a) retirement plan and optional deferred compensation plan.
• Basic life insurance and accidental death & dismemberment (AD&D) coverage.
• Long-term disability coverage.
• Paid Family and Medical Leave (FMLA).
• Access to Employee Assistance Program (EAP).
• Free access to the Durango Community Recreation Center and Chapman Hill Ice Rink & Ski Area.
• Holistic Employee Wellness Program, addressing physical, mental, financial, and professional well-being.
• Free transit pass and family member discounts.
• Reimbursement for job-related classes to foster continuous learning.
• Sixteen hours of volunteer time off per year to support local non-profit organizations.

Belong at the City of Durango:

We believe in creating an inclusive workforce that welcomes diversity of thoughts, viewpoints, and experiences.

The City of Durango is an Equal Opportunity Employer. We do not discriminate on the basis age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors.