Library Access Service Coordinator

Phillips Exeter Academy; Exeter (NH); On-site; USD 39,000 - 40,000; Full time

Job summary

Phillips Exeter Academy is seeking an Access Services Coordinator to oversee daily operations of library access services and to coordinate borrowing, stacks maintenance, data collection, and a student employee program. You will provide high-quality, user-focused service and lead a team in a busy high school library environment.

The role reports to the Associate Director of the Library and requires collaboration with HR to recruit and supervise student workers.

Qualifications

• Bachelor’s degree required.
• Minimum of one year in a public-facing role with strong communication and interpersonal skills.
• Library experience and familiarity with an automated circulation system preferred.
• Experience working with adolescents in an educational setting is preferred.

Responsibilities

• Develop and maintain circulation operations including borrowing, renewals, returns, holds, and reserves; collaborate with systems librarian for notices and reports.
• Provide welcoming, collegial service at the desk and support high school student patrons, including managing accounts and approving fines where appropriate.
• Coordinate the library student work program; recruit, hire, train, and supervise student workers; approve time records; schedule coverage and assign projects.
• Serve regular desk shifts; answer inquiries; guide visitors and coordinate day/evening/weekend coverage with staff.
• Maintain circulating collections; supervise shelving and weeding projects; participate in Book Exchange activities.
• Pursue professional development to stay current on access services trends; perform other duties as assigned.
• Work independently with initiative, influencing decisions impacting staff and department operations.

Skills

Multimodal communication

Interpersonal skills

Problem solving

Organizational skills

Confidentiality

Independence

Education

Bachelor’s degree

Tools

WMS

Microsoft Office

Windows OS

Job description

PAY: Hourly $28.25-$28.86. Compensation for this position is based on relevant education and experience and will be set within the listed range.

REPORTS TO: Associate Director of the Library

SCHEDULE: This is a full-time, benefited 12-month position. Schedule is M-F (4 weekdays 9a-5p, 1 evening 1:30pm-9pm).Schedule may vary according to departmental and Academy needs.

TYPE: Regular, Full-Time

Position Purpose

Reporting to the Associate Director of the Library, the Access Services Coordinator is responsible for providing high quality, user-focused services to library users. Responsible for the coordination of the daily operations of library access services including borrowing, stacks maintenance, data collection, and student employee program. Provide public service and participate in a team-oriented work environment.

Job Responsibilities

• Develop and maintain circulation operations for the library including borrowing, renewals, returns, damaged items, holds, and course reserves. Collaborate with systems librarian for the smooth operation of patron loads, notices, and reporting; produce annual statistics and reports.
• Provide a welcoming and collegial environment at the service desk and throughout the library, supporting, encouraging, and providing boundaries for our high school students. Oversee patron accounts, resolve disputes with borrowers regarding fines and overdue items and authorize fine waivers or reductions, as judged to be appropriate and in collaboration with finance and other offices.
• Coordinate library student work program. Collaborate with Human Resources to recruit, hire, train and supervise student workers. Verify and approve student workers’ biweekly time records. Schedule student workers for circulation desk coverage and develop and coordinate projects for them in other areas of the library during the school year and during summer session.
• Serve regular shifts at the service desk. Answer patron questions and public enquiries; greet and direct building visitors; refer questions as needed. Serve as a team lead to ensure communication and consistency between the daytime and the evenings and weekends, as well as for part-time and on-call staff.
• Maintain the circulating collections, including supervision of shelving and shifting of materials as needed. Participate in weeding projects, as needed by librarian liaisons.
• Manage the Book Exchange (a free, used-book program) including collecting items at key points in the year and directing student workers to integrate donations annually.
• Seek out professional development opportunities, especially to remain current on trends and service ideas in access services. Other duties as assigned.
• Work with a high level of independence and autonomy, and exercise a high degree of initiative, influence, and judgment in decisions impacting staff and department operations

Direct/Indirect Reports

Direct: Academic year student workers and summer library assistants -- academic year students in part-time temporary regular staff positions.

Knowledge, Skills and Experience

Education

• Bachelor’s degree required

Experience

• Demonstrated ability to effectively interact with diverse populations, as evidenced by a minimum of one year's experience in a public-facing role, showcasing communication, problem-solving, and interpersonal skills.
• Library experience desirable. Experience with WMS or another automated circulation system preferred.
• Experience working with adolescents in an educational setting preferred.

Skills & Knowledge

• Respect for diversity of identities and experiences, an orientation toward equity and inclusion, and cultural competency in all aspects of Academy life.
• Excellent multimodal communication skills.
• Demonstrated ability to work with students by building trust and credibility.
• Excellent analytical and problem solving skills as well as a strong user focus.
• Ability to manage confidential files and maintain confidentiality as needed.
• Ability to work independently and handle multiple priorities and deadlines simultaneously. High degree of organizational skills with the ability to be flexible and multi-task with accuracy.
• Experience working with Microsoft Office suite and Windows operating system required, plus willingness and facility to learn additional applications as needed.
• Ability to follow verbal and written directions, maintain a professional demeanor and restraint at all times, including stressful situations, and sustain collegiality.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Physical demands are in excess of those for sedentary work and will require the ability to remain standing for extended periods of time, go up and down flights of steps, lift and push heavy objects as well as stoop, squat, bend, kneel, crouch, and lift.
• Reaching by extending hand(s) or arm(s) in any direction.
• Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example using a keyboard.
• Communication skills using the spoken and written word.
• Ability to see with normal parameters.
• Ability to use a visual display terminal with continuous wrist movement on a keyboard.
• Ability to hear within normal range
• Ability to lift and transport up to 40lbs without assistance.

Additional Requirements

1. Successfully complete a criminal background check (reviewed every 3 years)
2. Clean Driving record (reviewed annually)