Library Access Service Coordinator

Phillips Exeter Academy; Brentwood (NH); On-site; USD 39,000 - 40,000; Full time

Job summary

Phillips Exeter Academy is seeking an Access Services Coordinator to manage daily library access operations, including borrowing, renewals, and course reserves. You will supervise student workers and ensure a welcoming service desk environment for high school patrons.

The role requires a Bachelor’s degree and at least one year of public-facing work experience, with preference for library systems familiarity and adolescent program experience.

Qualifications

• Bachelor’s degree required.
• Minimum one year of experience in a public-facing role demonstrating communication and interpersonal skills.
• Experience with library systems (WMS or similar) preferred.
• Experience working with adolescents in an educational setting preferred.

Responsibilities

• Develop and maintain circulation operations including borrowing, renewals, returns, holds, reserves, and fines management.
• Provide a welcoming public service environment at the service desk and supervise student workers.
• Coordinate the library student work program, recruit and train student workers, and schedule desk coverage.
• Lead service desk operations and ensure consistent communication across shifts and staff.
• Maintain and weed circulating collections as needed and supervise shelving tasks.
• Oversee the Book Exchange program and coordinate donations with student workers.
• Pursue professional development and remain current on access services trends.

Skills

Public-facing communication

Multimodal communication

Interpersonal skills

Diversity inclusion

Education

Bachelor’s degree

Tools

WMS

Microsoft Office

Job description

PAY: Hourly $28.25-$28.86. Compensation for this position isbased on relevant education and experience and will be set withinthe listed range.

REPORTS TO: Associate Director of the Library

SCHEDULE: This is a full-time, benefited 12-month position.Schedule is M-F (4 weekdays 9a-5p, 1 evening 1:30pm-9pm) .Schedule may vary according to departmental and Academyneeds.

TYPE: Regular, Full-Time

Position Purpose

Reporting to the Associate Director of the Library, the AccessServices Coordinator is responsible for providing high quality,user-focused services to library users. Responsible for thecoordination of the daily operations of library access servicesincluding borrowing, stacks maintenance, data collection, andstudent employee program. Provide public service and participate ina team-oriented work environment.

Job Responsibilities

• Develop and maintain circulation operations for the libraryincluding borrowing, renewals, returns, damaged items, holds, andcourse reserves. Collaborate with systems librarian for the smoothoperation of patron loads, notices, and reporting; produce annualstatistics and reports.
• Provide a welcoming and collegial environment at the servicedesk and throughout the library, supporting, encouraging, andproviding boundaries for our high school students. Oversee patronaccounts, resolve disputes with borrowers regarding fines andoverdue items and authorize fine waivers or reductions, as judgedto be appropriate and in collaboration with finance and otheroffices.
• Coordinate library student work program. Collaborate with HumanResources to recruit, hire, train and supervise student workers.Verify and approve student workers’ biweekly time records. Schedulestudent workers for circulation desk coverage and develop andcoordinate projects for them in other areas of the library duringthe school year and during summer session.
• Serve regular shifts at the service desk. Answer patronquestions and public enquiries; greet and direct building visitors;refer questions as needed. Serve as a team lead to ensurecommunication and consistency between the daytime and the eveningsand weekends, as well as for part-time and on-call staff.
• Maintain the circulating collections, including supervision ofshelving and shifting of materials as needed. Participate inweeding projects, as needed by librarian liaisons.
• Manage the Book Exchange (a free, used-book program) includingcollecting items at key points in the year and directing studentworkers to integrate donations annually.
• Seek out professional development opportunities, especially toremain current on trends and service ideas in access services.Other duties as assigned.
• Work with a high level of independence and autonomy, andexercise a high degree of initiative, influence, and judgment indecisions impacting staff and department operations

Direct/Indirect Reports

Direct: Academic year student workers and summer library assistants-- academic year students in part-time temporary regular staffpositions.

Knowledge, Skills and Experience

Education

• Bachelor’s degree required

Experience

• Demonstrated ability to effectively interact with diversepopulations, as evidenced by a minimum of one year's experience ina public-facing role, showcasing communication, problem-solving,and interpersonal skills.
• Library experience desirable. Experience with WMS or anotherautomated circulation system preferred.
• Experience working with adolescents in an educational settingpreferred.

Skills & Knowledge

• Respect for diversity of identities and experiences, anorientation toward equity and inclusion, and cultural competency inall aspects of Academy life.
• Excellent multimodal communication skills.
• Demonstrated ability to work with students by building trustand credibility.
• Excellent analytical and problem solving skills as well as astrong user focus.
• Ability to manage confidential files and maintainconfidentiality as needed.
• Ability to work independently and handle multiple prioritiesand deadlines simultaneously. High degree of organizational skillswith the ability to be flexible and multi-task with accuracy.
• Experience working with Microsoft Office suite and Windowsoperating system required, plus willingness and facility to learnadditional applications as needed.
• Ability to follow verbal and written directions, maintain aprofessional demeanor and restraint at all times, includingstressful situations, and sustain collegiality.

Physical Requirements

The physical demands described here are representative of thosethat must be met by an employee to successfully perform theessential functions of this job.

• Physical demands are in excess of those for sedentary work andwill require the ability to remain standing for extended periods oftime, go up and down flights of steps, lift and push heavy objectsas well as stoop, squat, bend, kneel, crouch, and lift.
• Reaching by extending hand(s) or arm(s) in any direction.
• Finger dexterity required to manipulate objects with fingersrather than with whole hand(s) or arm(s), for example using akeyboard.
• Communication skills using the spoken and written word.
• Ability to see with normal parameters.
• Ability to use a visual display terminal with continuous wristmovement on a keyboard.
• Ability to hear within normal range
• Ability to lift and transport up to 40lbs withoutassistance.

Additional Requirements

1. Successfully complete a criminal background check (reviewedevery 3 years)
2. Clean Driving record (reviewed annually)