Access Services Manager

Fllib; Fox Lake (IL); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Competitive PTO package

Full time 37.5 hours per week

Job summary

Fllib in Illinois is seeking an Access Services Manager to lead the Access Services Department, coordinate ILS and ILL workflows, and drive policies and initiatives for library programs and services.

The position requires an MLS, 2+ years supervising library technical services and ILS management, and a strong commitment to customer service. It also involves managing daily workflows, staff, and external partnerships, including evenings and weekends.

Qualifications

• ALA accredited MLS required.
• 2+ years supervisory library technical services and ILS management.
• Experience in a public library setting preferred.
• Bilingual ability is a plus and nights/weekends availability.

Responsibilities

• Oversees receiving, cataloging, classification, processing and circulation of all materials.
• Manages the ILS and serves as main contact for system issues.
• Provides admin oversight for bibliographic databases and resource sharing.
• Performs original cataloging as needed.
• Oversees department tech like website and phone systems.
• Prepares and evaluates monthly/annual statistics.
• Oversees hiring, training, and evaluation of staff.
• Collaborates across departments and attends professional meetings.
• Acts as in-charge during shifts, reallocating staff and coordinating with emergencies.

Skills

Exemplary customer service

Patience and empathy

Effective communication

Leadership and team-building

Willingness to learn

Public accessibility and diplomacy

Education

ALA accredited Master’s degree in Library and Information Science

Tools

Integrated Library System (ILS)

Job description

Position Overview:

Under the administration of the Library Director. The Access Services Manager works alongside other Department Managers to develop policies, procedures workflows, and innovative approaches for a variety of library programs and services. The Access Services Manager performs professional-level library services and works both independently and with other staff to execute small to large scale initiatives. This position coordinates all activities in the Access Services Department including managing the day to day workflow, ILS and ILL services.

Duties & Responsibilities

• Plans, directs and manages the receiving, cataloging, classification and processing and circulation of all library materials in all formats
• Oversees the Integrated Library System (ILS) and serves as the primary point of contact for system-related issues
• Provides administrative oversight for the library’s technical services, bibliographic databases, and resource-sharing networks
• Performs original cataloging of library materials as needed
• Manages library related technologies such as but not limited to, the library’s outdoor sign, website, and phone systems
• Preparing and evaluating monthly and annual statistical reports
• Oversees the hiring, training, managing and evaluation of department staff
• Collaborate with colleagues within and across departments
• Attend professional meeting and networking groups
• Serves as the person in charge as needed which includes reallocating staff members during a shift, opening and closing building procedures and working with outside emergency personnel
• Performs other duties as assigned/necessary which are related, or logical in assignment to the position

Knowledge, Skills, Abilities

• Exemplary customer service
• Must demonstrate patience, understanding and compassion for people from all backgrounds and abilities
• Serve the public with friendliness, tact and diplomacy
• Ability to communicate effectively with public and staff
• Willingness to ask questions and seek clarification if unsure of task
• Willing to give and accept feedback
• Knowledge of general library operations
• Maintains current knowledge of library trends, materials, practices, techniques and technology
• Willingness and ability to learn emerging technologies and job-related skills
• Exercise resourcefulness to achieve departmental goals
• Ability to lead a cohesive team while fostering individual growth
• Ability to act as an innovative, proactive and self-sufficient leader

Physical Requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the functions of this job.

• Ability to push book carts weighing up to 100 pounds occasionally
• May require standing for prolonged periods of time
• Ability to move and/or lift materials up to 30 pounds
• Regularly required to stand, walk, bend, kneel, crawl, reach, climb, balance, and sit

Qualifications

• ALA accredited Master’s degree in Library and Information Science required
• 2+ years of supervisory, library technical services and ILS management experience required
• Previous work experience in a public library setting
• Bilingual ability is a plus
• Must be available to work an arrangement of days, nights & weekends

Benefits, Hours and Wage

• Health, dental and vision insurance
• Competitive PTO package
• Full time 37.5 hours per week
• Salary Range: $55,000 - $65,000 DOQ