Access Services Manager

Alsip-Merrionette Park Public Library District; Fox Lake (IL); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Competitive PTO package

Full time 37.5 hours per week

Job summary

Alsip-Merrionette Park Public Library District is seeking an Access Services Manager to supervise the Access Services Department, oversee the ILS/ILL, and coordinate workflows for library programs and services.

The role requires leadership, customer-focused service, and collaboration across departments, with responsibility for reporting and staff development in a dynamic public library setting.

Qualifications

• ALA accredited Master’s degree in Library and Information Science required.
• 2+ years of supervisory, library technical services and ILS management experience preferred.
• Previous work in a public library setting; bilingual ability is a plus.

Responsibilities

• Plans, directs and manages receiving, cataloging, classification and processing and circulation of all library materials.
• Oversees the Integrated Library System (ILS) and serves as primary point of contact for system issues.
• Provides administrative oversight for technical services, bibliographic databases, and resource-sharing networks.
• Manages department staff and evaluates performance; trains and collaborates across departments.
• Attends professional meetings and leads initiatives in operations and services.

Skills

Customer service

Communication

Leadership

Team collaboration

Problem solving

Education

ALA-accredited Master's degree in Library and Information Science

Tools

Integrated Library System (ILS)

Bibliographic databases

Job description

Position Overview:

Under the administration of the Library Director. The Access Services Manager works alongside other Department Managers to develop policies, procedures workflows, and innovative approaches for a variety of library programs and services. The Access Services Manager performs professional-level library services and works both independently and with other staff to execute small to large scale initiatives. This position coordinates all activities in the Access Services Department including managing the day to day workflow, ILS and ILL services.

Duties & Responsibilities

• Plans, directs and manages the receiving, cataloging, classification and processing and circulation of all library materials in all formats
• Oversees the Integrated Library System (ILS) and serves as the primary point of contact for system-related issues
• Provides administrative oversight for the library’s technical services, bibliographic databases, and resource-sharing networks
• Performs original cataloging of library materials as needed
• Manages library related technologies such as but not limited to, the library’s outdoor sign, website, and phone systems
• Preparing and evaluating monthly and annual statistical reports
• Oversees the hiring, training, managing and evaluation of department staff
• Collaborate with colleagues within and across departments
• Attend professional meeting and networking groups
• Serves as the person in charge as needed which includes reallocating staff members during a shift, opening and closing building procedures and working with outside emergency personnel
• Performs other duties as assigned/necessary which are related, or logical in assignment to the position

Knowledge, Skills, Abilities

• Exemplary customer service
• Must demonstrate patience, understanding and compassion for people from all backgrounds and abilities
• Serve the public with friendliness, tact and diplomacy
• Ability to communicate effectively with public and staff
• Willingness to ask questions and seek clarification if unsure of task
• Willing to give and accept feedback
• Knowledge of general library operations
• Maintains current knowledge of library trends, materials, practices, techniques and technology
• Willingness and ability to learn emerging technologies and job-related skills
• Exercise resourcefulness to achieve departmental goals
• Ability to lead a cohesive team while fostering individual growth
• Ability to act as an innovative, proactive and self-sufficient leader

Physical Requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the functions of this job.

• Ability to push book carts weighing up to 100 pounds occasionally
• May require standing for prolonged periods of time
• Ability to move and/or lift materials up to 30 pounds
• Regularly required to stand, walk, bend, kneel, crawl, reach, climb, balance, and sit

Qualifications

• ALA accredited Master's degree in Library and Information Science required
• 2+ years of supervisory, library technical services and ILS management experience required
• Previous work experience in a public library setting
• Bilingual ability is a plus
• Must be available to work an arrangement of days, nights & weekends

Benefits, Hours and Wage

• Health, dental and vision insurance
• Competitive PTO package
• Full time 37.5 hours per week
• Salary Range: $55,000 - $65,000 DOQ

Full time: 37.5 hours per week
Nights and weekends included