Part-Time Youth Services Assistant

Scioto County Public Library; Portsmouth (OH); On-site; USD 17,000 - 25,000; Full time

Job summary

Scioto County Public Library is seeking a Youth Services Assistant to provide reference and readers’ advisory, along with circulation support for the community. You will plan and present youth programming for children 0 to 12 years old, both in-house and in the community, including school group tours and displays.

Experience in customer service is preferred; evenings and weekends are required. A high school diploma or equivalent is mandatory, with access to reliable transportation and a valid

Qualifications

• High School diploma or equivalent.
• 6 months to 1 year experience; customer service experience preferred.
• Ability to meet scheduled hours including evenings and weekends.
• Driver’s license and reliable transportation.

Responsibilities

• Assist patrons in-person and via telephone with reference, readers’ advisory, circulation, and online catalog duties.
• Plan, prepare and present youth programming in-house and in the community.
• Participate in collection development and maintenance.
• Process reserves and consortium items.
• Plan and prepare department displays and maintain order in supply areas.
• Shelve materials and shelf read as required.
• Explain policies to the public in a customer-friendly manner.

Skills

Customer service

Reference services

Readers’ advisory

Microsoft Office

Technology adoption

Communication skills

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Job description

Minimum Requirement:

High School Diploma or Equivalent

Summary

The Youth Services Assistant, under the direction of the Youth Services Coordinator, is responsible for providing reference and readers’ advisory assistance and circulation services to members of the community. The position is responsible for planning, preparing and presenting youth services programming designed for children 0 to 12 years-of-age both in house and throughout the community; plans and assembles displays; provides tours and programs for area school groups and youth organizations; and performs miscellaneous duties such as shelving material, cleaning and organizing storage areas.

High School diploma or equivalent

6-months – 1-year experience; customer service experience preferred

The ability to meet scheduled hours with rare absences; includes evenings and weekends

Driver’s License, car insurance, and access to reliable transportation / vehicle

Commitment to excellence in customer service and representing the library in a positive manner

Exceptional communication skills; both verbally and in writing

The ability to effectively use Microsoft Office Suite and use new software and technology

Essential Functions

Assist patrons in-person and via telephone with public service duties including: reference services, readers’ advisory services, circulation services, online catalog instruction, assisting customers with the use of library equipment and other related duties that arise

Plans, prepares, and presents programming in-house, in the community, and virtually

Participate in collection development and maintenance

Process reserves and consortium items

Plan and prepare attractive department displays and maintain order in supply areas

Shelve materials and shelf read as required

Interpret and explain the library’s policies and procedures to the public in a customer-friendly manner

Additional Functions

Assist other Departments as needed

Other Duties as Assigned

Knowledge, Skills, and Abilities

Considerable knowledge and understanding of library operations

The ability to exercise initiative and independent judgment

The ability to handle and maintain confidential and sensitive information

Knowledge of and compliance with library policies and procedures

The ability to work cooperatively and effectively with other staff members and library departments

Knowledge of and compliance with emergency and safety policies and procedures

The ability to deal with frequent interruptions in work and move among various tasks effectively

The ability to learn and implement current and emerging technologies

Special Requirements

Update job-related knowledge and skills through continuing education workshops, webinars, conferences and staff development activities

Physical Requirements

Considerable manual dexterity for use of keyboard and standard office equipment

Requires ability to manipulate library materials, such as books, magazines, and DVDs

Requires a combination of sitting, standing, walking, kneeling, squatting, and some driving

Requires regularly lifting items weighing up to fifty pounds; sometimes loading and unloading materials

Abilities of reaching, bending, climbing, and twisting

The ability to push full book carts for considerable distances

Some outdoor activity; majority of time in climate-controlled environment. Regularly required to talk and/or hear within normal ranges

The ability to respond to alarms and communicate safety information to patrons and staff

Visual acuity for sustained use of computer monitor