Level 3 Tech - ITSC/PCLD

Spectraforce Technologies; Rio Rancho (NM); On-site; USD 57,859,000 - 63,370,000; Part time

Benefits offered by this job

Boots expense cap $130

Job summary

Spectraforce Technologies seeks a Level 3 Tech - ITSC/PCLD to work onsite in Rio Rancho, NM. You will perform OS installations, data migrations, and advanced hardware/software support for a major client. Expect frequent client interaction and ticketing management in a corporate environment.

This 3-month assignment requires strong communication, customer service, and hands-on IT aptitude, with a focus on asset handling and inventory accuracy.

Qualifications

• 3+ years of technical experience desired.
• Must be able to lift up to 35 lbs.
• May be required to walk/sit/stand/crawl/kneel for extended periods.
• Excellent customer service and written/verbal communication skills.
• Requires knowledge of Microsoft Office (Outlook, Excel, Word) and Windows 10.
• Technical certifications are a plus.

Responsibilities

• Install and configure OS on client laptops.
• Migrate client data to new laptop.
• Provide advanced break/fix support for software/hardware issues.
• Manage and update tickets in the client ticketing system.
• Prepare old equipment for re-dispositioning and e-waste handling.
• Ensure client inventory assets are stored and distributed professionally.
• Load balance equipment to Client and non-Client sites.
• Update and close tasks in ServiceNow.
• Communicate with clients via phone, email, and IM.

Skills

Technical experience

Customer service

Microsoft Office

Windows 10

Data migration

Tools

ServiceNow

Job description

Title: Level 3 Tech - ITSC/PCLD

Location: Rio Rancho, NM, 87124

Duration: 3 months (T

Overview

You will work in a corporate environment located onsite with one of our largest and most well-known customers.

Expense for boots limited to $130

Your duties will include but will not be limited to:

• Installing and configuring OS on client laptops.
• Migrating client data to new laptop.
• Advanced break/fix support of software/hardware issues for clients.
• Managing and updating tickets via the client's ticketing database.
• Processing assets returned from clients leaving the company
• Ensuring all client inventory assets are stored and distributed in a clean and professional manner.
• Preparing old equipment for re-dispositioning and e-waste handling
• Managing inventory counts and updating the peripheral tool daily
• Load balancing equipment to different Client and non-Client sites
• Loading/unloading assets into lockers
• Updating and closing tasks in ServiceNow
• Cleaning and testing used systems for redeployment.
• Ensuring all client inventory assets are stored and distributed in a clean and professional manner.
• Sending emails to clients for asset collection
• Picking up surplus equipment from users
• You will have frequent interaction with clients in person and via phone, email, and IM. You will be required to update the client ticketing system and database.
• You may be tasked to assist with asset inventory audits.
• conversion rate: $21/hr

Requirements :

• 3+ years of technical experience desired.
• Must be able to lift up to 35 lbs. solo.
• May be required to walk/sit/stand/crawl/kneel for extended periods.
• Must have excellent customer service skills and excellent written/verbal communication skills.
• Requires knowledge of Microsoft suite (Outlook, Excel and Word primarily), Windows 10.
• Technical certifications are a plus.