Level 3 Technician

Compucom Staffing; Rio Rancho (NM); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Job summary

CompucomStaffing seeks a Level 3 Technician to join the team onsite in Rio Rancho, NM, providing end-user support and handling IT assets throughout the equipment lifecycle.

The role requires strong customer service, ability to lift 35 lbs, and proficiency with Microsoft Office. Responsibilities include OS installation and data migration on client laptops, ticket management, and asset disposition.

Qualifications

• 3+ years of technical experience preferred.
• Able to lift up to 35 lbs.
• Walk/sit/stand/crawl/kneel for extended periods.
• Excellent customer service and written/verbal communication.
• Proficiency with Microsoft Outlook, Excel and Word.
• Technical certifications are a plus.

Responsibilities

• Provide end-user support onsite at client site in Rio Rancho, NM.
• Pick up surplus equipment and prepare for redeployment or disposal.
• Process assets and test used systems for redeployment.
• Update and close tickets in the client’s ticketing system (ServiceNow).
• Load balance equipment across client and non-client sites.
• Maintain inventory accuracy and asset disposition processes.

Skills

3+ years experience

Customer service

Communication skills

Microsoft Office

Technical certifications

Tools

Microsoft Outlook

Excel

Word

Job description

At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Level 3 Technician to join their team onsite in Rio Rancho, NM and provide end-user support.

Duties And Responsibilities

• Picking up surplus equipment from users
• Preparing old equipment for re-dispositioning and e-waste handling
• Processing assets returned from clients leaving the company; cleaning and testing used systems for redeployment
• Ensuring all client inventory assets are stored and distributed in a clean and professional manner
• Sending emails to clients for asset collection
• Installing and configuring OS on client laptops
• Migrating client data to new laptop
• Providing advanced break/fix support of software/hardware issues for clients
• Managing and updating tickets via the client's ticketing database
• Ensuring all client inventory assets are stored and distributed in a clean and professional manner
• Managing inventory counts and updating the peripheral tool daily
• Load balancing equipment to different Client and non-Client sites
• Loading/unloading assets into lockers
• Updating and closing tasks in ServiceNow

Skills And Qualifications

• Minimum 3+ years of technical experience desired
• Must be able to lift up to 35 lbs. solo
• May be required to walk / sit / stand / crawl / kneel for extended periods
• Must have excellent customer service skills and excellent written / verbal communication skills
• Requires knowledge of Microsoft suite (Outlook, Excel and Word primarily)
• Technical certifications a plus

Wage Range

The rate for this position is between $18.41 - $24.55 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

W2 only, no Corp to Corp.

Equal Employment Opportunity

CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.

Work Authorization

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Arizona Applicants:TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents:PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants:UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants:IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants:THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.

On-Camera Video Interview Notice Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required on-camera interviews may result in removal from further consideration for employment.