IT Support

Pyramid Consulting, Inc; Rio Rancho (NM); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid sick leave

Job summary

Pyramid Consulting, Inc. is seeking an IT Support professional for an onsite role in Rio Rancho, NM. This contract position includes responsibilities such as OS installation, data migration, and asset management for one of our largest clients.

You will interact with clients via in-person, phone, email, and instant messaging, and will update the client ticketing system while ensuring inventory accuracy and asset disposition readiness.

Qualifications

• 3+ years of technical experience desired.
• Must be able to lift up to 35 lbs. solo.
• May be required to walk/sit/stand/crawl/kneel for extended periods.
• Must have excellent customer service and written/verbal communication skills.
• Requires knowledge of Microsoft Office (Outlook, Excel and Word) and Windows 10.
• Technical certifications are a plus.

Responsibilities

• Install and configure OS on client laptops.
• Migrate client data to new laptops.
• Provide advanced break/fix support for software/hardware issues.
• Manage and update tickets in the client’s ticketing database.
• Process assets returned from clients and ensure inventory is stored properly.
• Prepare old equipment for re-disposition and e-waste handling.
• Load balance equipment across client and non-client sites.
• Update and close tasks in the client ticketing system.

Skills

Customer service

Communication

Microsoft Office

Windows 10

Tools

Ticketing system

Job description

Immediate need for a talented IT Support. This is a 03+ Months Contract opportunity with long-term potential and is located in Rio Rancho, NM (Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID:26-24265

Pay Range: $20 - $24/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities

• Installing and configuring OS on client laptops.
• Migrating client data to new laptop.
• Advanced break/fix support of software/hardware issues for clients.
• Managing and updating tickets via the client's ticketing database.
• Processing assets returned from clients leaving the company
• Ensuring all client inventory assets are stored and distributed in a clean and professional manner.
• Preparing old equipment for re-dispositioning and e-waste handling
• Managing inventory counts and updating the peripheral tool daily
• Load balancing equipment to different Client and non-Client sites
• Loading/unloading assets into lockers
• Updating and closing tasks in Client
• Cleaning and testing used systems for redeployment.
• Ensuring all client inventory assets are stored and distributed in a clean and professional manner.
• Sending emails to clients for asset collection
• Picking up surplus equipment from users
• You will have frequent interaction with clients in person and via phone, email, and IM.
• You will be required to update the client ticketing system and database.
• You may be tasked to assist with asset inventory audits.
• Overview: You will work in a corporate environment located onsite with one of our largest and most well-known customers.

Key Requirements and Technology Experience

• 3+ years of technical experience desired.
• Must be able to lift up to 35 lbs. solo.
• May be required to walk/sit/stand/crawl/kneel for extended periods.
• Must have excellent customer service skills and excellent written/verbal communication skills.
• Requires knowledge of Microsoft suite (Outlook, Excel and Word primarily), Windows 10.
• Technical certifications are a plus.

Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.