Desktop Support Pro — IT Asset & Client Care

Motion Recruitment; Rio Rancho (NM); On-site; USD 26,000 - 29,000; Full time

Job summary

Motion Recruitment is seeking a tech-savvy IT Support Technician for a 2-month contract to hire engagement in Rio Rancho, NM. You will install and configure operating systems on client laptops, migrate data, and provide advanced break/fix support while managing tickets in ServiceNow.

Strong customer service, MS Office, and Windows 10 experience are required; lifting up to 35 lbs may be needed. On completing the contract, a conversion to permanent employment is possible.

Qualifications

• 3+ years of technical experience.
• Excellent customer service and written/verbal communication skills.
• Knowledge of Microsoft Office (Outlook, Excel, Word) and Windows 10.
• Must be able to lift up to 35 lbs. and perform mobility tasks as needed.
• Technical certifications are preferred.

Responsibilities

• Install and configure OS on client laptops.
• Migrate client data to new laptops.
• Provide advanced break/fix support for software/hardware issues.
• Manage and update tickets in the client ticketing database (ServiceNow).
• Prepare old equipment for re-dispositioning and e-waste handling.
• Ensure inventory assets are stored and distributed professionally.

Skills

Technical experience

Customer service

MS Office

Windows 10

Physical ability

Communication skills

Certifications preferred

Job description

Motion Recruitment is seeking a tech-savvy IT Support Technician for a 2-month contract to hire engagement in Rio Rancho, NM. You will install and configure operating systems on client laptops, migrate data, and provide advanced break/fix support while managing tickets in ServiceNow.

Strong customer service, MS Office, and Windows 10 experience are required; lifting up to 35 lbs may be needed. On completing the contract, a conversion to permanent employment is possible.