Information Technology Field Technician

Open Systems Inc.; Rio Rancho (NM); On-site; USD 37,000 - 50,000; Full time

Job summary

Open Systems Inc. is seeking an experienced Level 3 IT Support Technician to deliver onsite support in an enterprise environment. You will deploy Windows laptops, install OS images, migrate data, and resolve complex hardware/software issues while maintaining accurate asset records.

You will handle incidents via ServiceNow or similar systems, provide end-user support across multiple channels, and ensure timely resolution and clear documentation of all work conducted.

Qualifications

• 3+ years of IT Support or Desktop Support experience.
• Strong knowledge of Windows 10/11 installation, configuration, imaging, and troubleshooting.
• Experience with hardware/software break-fix, laptop deployment, and data migration.
• Hands-on experience with ServiceNow or other ITSM tools.
• Proficiency with Microsoft Outlook, Excel, and Word.
• Excellent troubleshooting, communication, and customer service skills.
• Ability to lift up to 35 lbs and perform physical tasks as needed.

Responsibilities

• Install, configure, image, and deploy Windows laptops and desktops.
• Perform user data migration to new devices.
• Troubleshoot and resolve advanced hardware, software, and Windows OS issues.
• Manage and update incidents and service requests in ServiceNow or a similar ticketing system.
• Process returned IT assets, prepare equipment for redeployment or e-waste disposal, and maintain accurate inventory records.
• Load, unload, distribute, and collect IT equipment while ensuring proper asset tracking.
• Perform inventory audits and maintain asset management databases.
• Provide technical support to end users via phone, email, IM, and in person.
• Document all work performed and ensure timely ticket resolution.

Skills

IT Support

Windows 10/11

Data Migration

Customer Service

Troubleshooting

Communication

Physical Lifting 35 lbs

Tools

ServiceNow

Job description

Duration: 3 Month (Contract to Hire)

Pay Rate: $21/hr.

Job Summary

We are seeking a Level 3 IT Support Technician to provide onsite IT support in an enterprise environment. This role is responsible for laptop deployments, OS installations, data migration, advanced hardware/software troubleshooting, asset management, inventory control, and delivering excellent end-user support.

Key Responsibilities

• Install, configure, image, and deploy Windows laptops and desktops.


• Perform user data migration to new devices.


• Troubleshoot and resolve advanced hardware, software, and Windows OS issues.


• Manage and update incidents and service requests in ServiceNow or a similar ticketing system.


• Process returned IT assets, prepare equipment for redeployment or e-waste disposal, and maintain accurate inventory records.


• Load, unload, distribute, and collect IT equipment while ensuring proper asset tracking.


• Perform inventory audits and maintain asset management databases.


• Provide technical support to end users via phone, email, IM, and in person.


• Document all work performed and ensure timely ticket resolution.

Required Qualifications

• 3+ years of IT Support, Desktop Support, or Field Service experience.


• Strong knowledge of Windows 10/11 installation, configuration, imaging, and troubleshooting.


• Experience with hardware/software break-fix, laptop deployment, and data migration.


• Hands-on experience with ServiceNow or other ITSM tools.


• Proficiency with Microsoft Outlook, Excel, and Word.


• Excellent troubleshooting, communication, and customer service skills.


• Ability to lift up to 35 lbs and perform physical tasks as needed.