Desktop Support Specialist

Motion Recruitment; Rio Rancho (NM); On-site; USD 26,000 - 29,000; Full time

Job summary

Motion Recruitment is seeking a tech-savvy IT Support Technician for a 2-month contract to hire engagement in Rio Rancho, NM. You will install and configure operating systems on client laptops, migrate data, and provide advanced break/fix support while managing tickets in ServiceNow.

Strong customer service, MS Office, and Windows 10 experience are required; lifting up to 35 lbs may be needed. On completing the contract, a conversion to permanent employment is possible.

Qualifications

• 3+ years of technical experience.
• Excellent customer service and written/verbal communication skills.
• Knowledge of Microsoft Office (Outlook, Excel, Word) and Windows 10.
• Must be able to lift up to 35 lbs. and perform mobility tasks as needed.
• Technical certifications are preferred.

Responsibilities

• Install and configure OS on client laptops.
• Migrate client data to new laptops.
• Provide advanced break/fix support for software/hardware issues.
• Manage and update tickets in the client ticketing database (ServiceNow).
• Prepare old equipment for re-dispositioning and e-waste handling.
• Ensure inventory assets are stored and distributed professionally.

Skills

Technical experience

Customer service

MS Office

Windows 10

Physical ability

Communication skills

Certifications preferred

Job description

Duration: 2 Months

Type: Contract To Hire

Pay Rate: $19/hr. on W2

Conversion rate: $21/hr. On W2

Required Skills & Experience

3+ years of technical experience.

Excellent customer service skills and excellent written/verbal communication skills.

Knowledge of Microsoft suite (Outlook, Excel and Word primarily), Windows 10.

Able to lift up to 35 lbs. solo.

May be required to walk/sit/stand/crawl/kneel for extended periods.

Technical certifications are preferred.

What You Will Be Doing

Daily Responsibilities

• Installing and configuring OS on client laptops.
• Migrating client data to new laptop.
• Advanced break/fix support of software/hardware issues for clients.
• Managing and updating tickets via the client's ticketing database.
• Processing assets returned from clients leaving the company
• Ensuring all client inventory assets are stored and distributed in a clean and professional manner.
• Preparing old equipment for re-dispositioning and e-waste handling
• Managing inventory counts and updating the peripheral tool daily.
• Load balancing equipment to different Client and non-Client sites.
• Loading/unloading assets into lockers.
• Updating and closing tasks in ServiceNow.
• Cleaning and testing used systems for redeployment.
• Ensuring all client inventory assets are stored and distributed in a clean and professional manner.
• Sending emails to clients for asset collection.
• Picking up surplus equipment from users.
• Frequent interaction with clients in person and via phone, email, and IM.
• Update the client ticketing system and database.