Level 2 Technician

Compucom Staffing; Rio Rancho (NM); On-site; USD 19,741 - 26,312; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) plan

Job summary

A staffing solutions provider is seeking a qualified Level 2 Technician in Rio Rancho, NM to provide end-user support and manage equipment re-dispositioning. The ideal candidate will have at least 1 year of technical experience, excellent customer service skills, and the ability to lift up to 35 lbs. Responsibilities include troubleshooting hardware, managing inventory, and ensuring proper equipment handling. A valid driver's license is required to drive the company van. Competitive hourly wage between $14.33 - $19.10.

Qualifications

• Minimum 1+ years technical experience desired.
• Must be able to lift up to 35 lbs solo.
• Must have valid driver’s license to drive company van.

Responsibilities

• Providing end-user support for clients onsite.
• Preparing equipment for re-dispositioning and e-waste handling.
• Performing basic to moderate hardware repairs.

Skills

Customer service skills

Technical experience

Knowledge of Microsoft suite

Valid driver’s license

Ability to lift 35 lbs

Communication skills

Job description

At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is currently seeking a qualified Level 2 Technician to join their team onsite in Rio Rancho, NM and provide end‑user support.

Duties And Responsibilities

• Preparing old equipment for re‑dispositioning and e‑waste handling
• Managing inventory counts and updating the peripheral tool regularly
• Load balancing equipment to different client and non‑client sites
• Loading/unloading assets into lockers
• Updating and closing tasks in ServiceNow with all required fields correctly filled out or attached
• Closing tasks within their SLA (service level agreement) timeline, with an exception/explanation for breaches recorded in the task
• Processing assets returned from clients leaving the company; cleaning and testing used systems for redeployment
• Ensuring all client inventory assets are stored and distributed in a clean and professional manner
• Sending emails to clients for asset collection
• Opportunities to train to move into a more technical role
• Performing inter‑department deliveries using company van (site specific)
• Picking up surplus equipment from users
• Pulling new orders that come in on ServiceNow (ticketing system)
• Scrapping e‑waste
• Testing and cleaning laptops
• Taking out trash/metal bins
• Diagnosing and categorizing assets in non‑available state in ServiceNow (no assets should remain in not available status more than 10 days)
• Performing basic to moderate hardware repairs and replacing PC components and peripherals
• Basic to moderate software troubleshooting and OS imaging required
• Adjusting/troubleshooting monitors and docking stations in Hybrid Cube offices
• Imaging drives to a server location for Client's legal department
• Comfortable working with clients directly in person, via phone, E‑mail, and instant message
• Assisting with locating systems physically or by remote means during audits
• Required to cross‑train for other positions within the team to provide backfill coverage
• May be asked to join meetings with key stakeholders on special projects

Audio Visual & Telephony (AVT)

• Quickly troubleshooting AV systems under guidance of senior techs
• Managing and completing preventative maintenance audits
• Creating and resolving break/fix tickets by monitoring client ticketing system
• Engaging customers' requests for meeting support
• Escalating large break/fix issues and workarounds to VC Lead Technician
• Managing site inventory and spares with use of database
• Acting as point of contact for Level 2 technicians
• Engaging VC Lead on site for large project deployments, floor renovations and escalations

Skills And Qualifications

• Minimum 1+ years technical experience desired
• Must be able to lift up to 35 lbs. solo
• Must have valid driver’s license to drive company van (site specific)
• Steel‑toed shoes may be required for safety areas
• May be required to walk, sit, stand, crawl, or kneel for extended periods
• Excellent customer service and written/verbal communication skills
• Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily)
• Technical certifications a plus
• Previous shipping experience preferred

Wage Range

The rate for this position is between $14.33 - $19.10 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that you can elect into, including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre‑tax benefits. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.

Equal Employment Opportunity

CompucomStaffing, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium businesses. For more information, visit www.compucom.com.

Work Authorization: Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Arizona Applicants: TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE‑FREE WORKPLACE.

California Residents: PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

We will consider for employment all qualified applicants, including those with criminal histories, arrests, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants: IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants: THE COMPANY IS SUBJECT TO CHAPTERS 29‑38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.