Technical Support Level 2

Computech Corporation; San Antonio (TX); On-site; USD 27,552 - 41,328; Full time

Job summary

A leading tech support firm in San Antonio, TX is seeking a Level 2 Technical Support technician for a 9+ month project. The candidate will provide hardware refresh and client-side support, managing a workload that includes troubleshooting desktop environments and providing exceptional customer service. Key skills include experience with Windows 7, SCCM, and mobile devices. Strong problem-solving abilities are essential for success in this role.

Qualifications

• Excellent troubleshooting and problem-solving skills.
• Exceptional customer service skills.
• Experience in migration with Windows 7 and other Windows servers.
• Experience in PC roll out and application installation.
• Understanding of deployment and troubleshooting for iPhone/iOS devices.
• Knowledge of SCCM for PC imaging and management.
• Familiarity with multi-function printing devices.
• Experience with network protocols.

Responsibilities

• Support end-user hardware/software issues 80% of the time.
• Manage Incident and Request tickets effectively.
• Assist with hardware disposal and inventory management.
• Prioritize support projects as assigned.

Skills

Troubleshooting skills

Customer service

Migration experience with Windows 7

PC roll out

Deployment troubleshooting for iPhone/iOS

Knowledge of SCCM

Knowledge of Remedy

Experience with multi-function devices and printers

Knowledge of PC imaging tools

Understanding of network protocols

Tools

SCCM

Remedy

AirWatch

Job description

Level 2 Technical Support @ San Antonio, TX

Duration: 9+ Months

General Description :

• Hardware refresh tech -iphone/ios
• Client-side support: PC HW/SW installation and troubleshooting, Printers, Bar code scanners, Video conference, mobile computing and communication devices.
• HW disposal and inventory management.
• Support projects and tasks as assigned.
• Manage and prioritize Incident and Request tickets.
• Support workload typically 80% end-user HW/SW, 20% infrastructure.

Requirements/Must Have :

• Excellent troubleshooting, problem solving & root cause analysis skills.
• Exceptional customer service.
• Migration exp with Win 7 and other windows servers
• PC roll out, Applications installation
• Deployment and troubleshooting iphone/ios
• SCCM, Remedy
• Air watch(would be strong plus)
• In-depth knowledge and experience supporting desktop environments running Microsoft Windows XP/7, MS Office suite and Outlook.
• Working knowledge/experience with MFD printing devices; laser, impact and bar code printers, bar code scanners, Smartphones, PDA's and tablets.
• Working knowledge/experience of PC imaging tools (SCCM), diagnosis and remote control tools.
• Working knowledge of network protocols.

Additional Information

Job Location