L2 IT Support Technician - Hardware & Windows Expert

Computech Corporation; Buffalo (WV); On-site; USD 40,000 - 60,000; Full time

Job summary

A technology support company in West Virginia is seeking a Level 2 Technical Support technician. The successful candidate will provide second-level support for software and hardware issues across various devices. The role requires strong troubleshooting capabilities, good communication skills, and familiarity with Windows 7 environments. The ideal applicant will have relevant certifications such as A+ and Network+, along with experience in a support role, ensuring quality deliverables and customer satisfaction.

Qualifications

• Experience providing second-level technical support for end-user computing.
• Strong knowledge of troubleshooting and maintaining Windows 7 environments.
• Good communication and interpersonal skills are essential.

Responsibilities

• Provide second-level end-user support for computers and peripherals.
• Troubleshoot and repair hardware and software issues.
• Maintain inventory processes for hardware handling.

Skills

Troubleshooting capabilities

Communication skills

Microsoft Office knowledge

Windows Operating Systems

Basic network knowledge (TCP/IP, DNS, DHCP)

Education

A+ Certification

Network+ Certification

MCSE certification

Tools

Dell devices

Toshiba devices

Lenovo devices

Job description

A technology support company in West Virginia is seeking a Level 2 Technical Support technician. The successful candidate will provide second-level support for software and hardware issues across various devices. The role requires strong troubleshooting capabilities, good communication skills, and familiarity with Windows 7 environments. The ideal applicant will have relevant certifications such as A+ and Network+, along with experience in a support role, ensuring quality deliverables and customer satisfaction.