Desktop Support Specialist — End-User Training & Troubleshooting

US Tech Solutions, Inc.

San Antonio (TX)

On-site

USD 25,000 - 39,000

Full time

14 days+

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Job summary

US Tech Solutions in San Antonio, TX seeks a Tier 1 IT Support Technician to maintain and support desktop and laptop hardware. You will install and configure software, document procedures, and train end users on basic functionality.

You will handle equipment relocations, troubleshoot common issues, and keep knowledge up-to-date via independent study. Strong customer service and communication skills are essential for interacting with staff at all levels.

Qualifications

Associate degree or relevant IT work experience.
Experience with installation, configuration, support, troubleshooting and maintenance of PCs.
Basic PC networking concepts and Windows Active Directory familiarity.
Familiar with LCD projectors and TV/monitor hardware.
Basic setup, support and maintenance of printers and plotters.
Experience with Microsoft Office apps (Word, PowerPoint, Excel, Visio, Project).
Strong communication and customer-service skills; ability to work with diverse teams.
Analytical problem-solving abilities and ability to meet goals.
Proficient with MS Office suite and basic networking concepts.

Responsibilities

Unpacking and configuring new hardware.
Provide end user training on basic use of devices and software.
Documentation and training of troubleshooting guides and installation procedures.
Provide equipment relocations for desktops, laptops and peripherals.
Research, identify and develop alternative solutions for new problems.
Fully document all interactions in the ticketing system.
Maintain technical skills through independent research.