Level 2 IT Support Specialist - Onsite & Remote

Irvine Technology Corporation; Houston (TX); On-site; USD 41,000 - 51,000; Full time

Job summary

Irvine Technology Corporation (ITC) in Houston, TX is seeking an IT Support Specialist (Level 2) to provide hands-on technical support in a corporate environment. You will assist employees with day-to-day technology needs, troubleshoot issues, and support onsite and remote users.

The role requires customer-focused, adaptable professionals who can document requests, escalate complex problems, and collaborate with internal teams to maintain reliable technology services.

Qualifications

• Experience providing Level 1 and Level 2 IT support in a corporate environment.
• Familiar with Microsoft technologies (365, AD, Azure, Intune).
• Experience with desktop, laptop, mobile devices, and network connectivity.
• Familiar with IT ticketing systems and technical documentation.

Responsibilities

• Provide onsite technical assistance to employees and remote support as needed.
• Troubleshoot hardware, software, applications, connectivity and end-user issues.
• Support user accounts, devices, access permissions and business apps.
• Document and manage support requests; escalate complex issues as needed.
• Partner with internal teams to maintain reliable technology services and user experience.

Skills

Customer service

Communication

Problem solving

Independent worker

Team collaboration

Tools

Microsoft 365

Active Directory

Azure

Intune

Collaboration tools

Job description

Irvine Technology Corporation (ITC) in Houston, TX is seeking an IT Support Specialist (Level 2) to provide hands-on technical support in a corporate environment. You will assist employees with day-to-day technology needs, troubleshoot issues, and support onsite and remote users.

The role requires customer-focused, adaptable professionals who can document requests, escalate complex problems, and collaborate with internal teams to maintain reliable technology services.