Level 2 IT Support Specialist — Growth Path to Lead

Burnett Specialists Staffing | Recruiting; San Antonio (TX); On-site; USD 60,000 - 70,000; Full time

Job summary

Strong problem-solving, initiative, and customer service are essential. Travel to Canada is occasional, and growth opportunities exist as the company expands.

Qualifications

• 3–5 years of IT support experience
• Experience providing Level 2 technical support
• Strong knowledge of Microsoft Windows and Microsoft 365
• Hands-on hardware troubleshooting and peripheral support
• Experience with user account administration and server environments
• Excellent communication and problem-solving skills
• Willingness to travel occasionally to Canada

Responsibilities

• Provide Level 2 technical support for hardware, software, network connectivity and user access issues.
• Serve as primary point of contact for IT support requests with timely resolutions and strong customer service.
• Troubleshoot Windows, Microsoft 365, Office apps and other business software.
• Set up, configure, maintain and troubleshoot desktops, laptops, monitors, printers and peripherals.
• Assist with user account administration, access permissions and security procedures.
• Support IT operations for employees in San Antonio and Toronto.
• Troubleshoot warehouse technology including mobile scanners and label printers.
• Assist with Microsoft Dynamics 365 Business Central and NAV integrations.
• Maintain documentation of IT requests, issues, and changes.
• Collaborate with IT Manager to improve systems and processes.
• Take ownership of issues and escalate when needed.

Skills

IT support

Level 2 support

Windows OS

Microsoft 365

Hardware troubleshooting

User administration

Communication

Travel willingness

Tools

Remote desktop tools

Job description

Strong problem-solving, initiative, and customer service are essential. Travel to Canada is occasional, and growth opportunities exist as the company expands.