IT Support Specialist

Burnett Specialists Staffing | Recruiting; San Antonio (TX); On-site; USD 60,000 - 70,000; Full time

Job summary

Strong problem-solving, initiative, and customer service are essential. Travel to Canada is occasional, and growth opportunities exist as the company expands.

Qualifications

• 3–5 years of IT support experience
• Experience providing Level 2 technical support
• Strong knowledge of Microsoft Windows and Microsoft 365
• Hands-on hardware troubleshooting and peripheral support
• Experience with user account administration and server environments
• Excellent communication and problem-solving skills
• Willingness to travel occasionally to Canada

Responsibilities

• Provide Level 2 technical support for hardware, software, network connectivity and user access issues.
• Serve as primary point of contact for IT support requests with timely resolutions and strong customer service.
• Troubleshoot Windows, Microsoft 365, Office apps and other business software.
• Set up, configure, maintain and troubleshoot desktops, laptops, monitors, printers and peripherals.
• Assist with user account administration, access permissions and security procedures.
• Support IT operations for employees in San Antonio and Toronto.
• Troubleshoot warehouse technology including mobile scanners and label printers.
• Assist with Microsoft Dynamics 365 Business Central and NAV integrations.
• Maintain documentation of IT requests, issues, and changes.
• Collaborate with IT Manager to improve systems and processes.
• Take ownership of issues and escalate when needed.

Skills

IT support

Level 2 support

Windows OS

Microsoft 365

Hardware troubleshooting

User administration

Communication

Travel willingness

Tools

Remote desktop tools

Job description

Seeking an IT Support Specialist to join a growing team in San Antonio. This is an onsite role.

This is an exciting opportunity for someone who enjoys solving problems, takes initiative, and thrives in a hands on IT support environment. We are looking for a proactive, dependable self starter who can provide excellent technical support while helping the company continue to grow.

The ideal candidate will have a strong background in Level 2 help desk support, Microsoft technologies, hardware troubleshooting, and user administration.

What makes this opportunity especially exciting? As the company continues to expand, this position offers the potential to grow into a leadership role, including the opportunity to supervise an additional IT team member in the future.

What You Will Be Doing

• Provide Level 2 technical support to employees, troubleshooting hardware, software, network connectivity, and user access issues.
• Serve as a primary point of contact for IT support requests, ensuring timely resolution and excellent customer service.
• Troubleshoot and support Microsoft Windows operating systems, Microsoft 365, Office applications, and other business software.
• Set up, configure, maintain, and troubleshoot desktops, laptops, monitors, printers, and peripheral equipment.
• Assist with user account administration, access permissions, and security procedures.
• Support IT operations for employees in San Antonio and Toronto, Canada.
• Troubleshoot warehouse technology, including mobile scanning devices, label printers, and related operational equipment.
• Assist with Microsoft Dynamics 365 Business Central, Microsoft NAV, and other company applications.
• Maintain accurate documentation of IT requests, recurring issues, equipment changes, and resolutions.
• Work closely with the IT Manager and other team members to identify opportunities to improve systems and processes.
• Take ownership of technical issues, proactively identifying solutions and escalating more complex problems when necessary.

What We Are Looking For

• 3 to 5 years of experience in IT support, help desk, desktop support, or a similar technical support position.
• Experience providing Level 2 technical support in a professional business environment.
• Strong working knowledge of Microsoft Windows operating systems and Microsoft 365.
• Hands on experience troubleshooting, maintaining, and upgrading computer hardware, laptops, desktops, printers, and peripherals.
• Familiarity with user account administration, permissions, and Microsoft server environments.
• Strong analytical and troubleshooting skills with the ability to independently resolve technical issues.
• Excellent communication and interpersonal skills with a genuine desire to help others.
• Strong organizational skills and the ability to prioritize multiple support requests.
• A proactive, self motivated approach with the confidence to take initiative and follow through.
• Willingness and ability to travel occasionally to Canada.

Additional Experience That Would Be a Plus

• Microsoft Dynamics 365 Business Central or Microsoft NAV.
• Experience supporting warehouse systems, handheld scanners, or mobile label printers.
• Familiarity with remote desktop support tools and ticketing systems.
• Experience supporting employees across multiple locations.
• Knowledge of IT security best practices and system administration.

Why Consider This Opportunity?

• Competitive salary of $60,000 to $70,000.
• Join a growing, established company with a supportive team environment.
• Opportunity to take ownership of IT support responsibilities and make a meaningful impact.
• Work with a variety of technologies and business systems.
• Potential for career advancement into a team leadership position as the company grows.
• Be part of an organization that values initiative, collaboration, and professional development.

SANAN80