MSP-Level 2 IT Support Specialist | Training & Growth

Alcala Consulting Inc; Pasadena (CA); Presencial; USD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Vision insurance

401(k) with match

Paid time off

Holidays

Professional development

Collaborative environment

Descripción de la vacante

Alcala Consulting Inc. is seeking a Level 2 Technology Support Specialist to troubleshoot Windows, macOS, and Linux, deliver excellent client service, and follow established processes in a long-term MSP role.

You will handle 8–10 tickets daily, support Microsoft 365 and Azure AD, diagnose network issues, deploy desktops, and participate in on-call rotations. Travel to client sites is required.

Formación

• 3–5 years in a helpdesk, MSP, or technical support role.
• Solid troubleshooting in Windows, macOS, and Linux (basic-to-intermediate Linux).
• Confident with Microsoft 365 and Azure AD admin tasks.
• Strong networking fundamentals (DNS, DHCP, IP addressing, Wi‑Fi, VLANs, VPNs).
• Experience supporting remote workers.
• Familiarity with printers, scanners, and peripherals.
• Strong written and verbal communication skills.
• Ability to lift up to 60 lbs and travel locally.
• Valid driver's license and reliable transportation.

Responsabilidades

• Troubleshoot and resolve Level 2 issues across Windows, macOS, and Linux.
• Close 8 to 10 tickets per day.
• Support Microsoft 365, Azure AD, and common SMB infrastructure.
• Diagnose network issues (DHCP, DNS, VLANs, VPNs, Wi‑Fi).
• Configure and deploy desktops, laptops, and small office hardware.
• Assist with onboarding/offboarding.
• Perform patching, updates, and maintenance following SOPs.
• Escalate only when appropriate.
• Travel to client locations as needed.

Conocimientos

Windows troubleshooting

macOS

Linux troubleshooting

Microsoft 365

Azure AD

Networking fundamentals

Remote worker support

Communication

Documentation

Travel readiness

Herramientas

RMM/PSA tools

PowerShell

Bash

Descripción del empleo

Alcala Consulting Inc. is seeking a Level 2 Technology Support Specialist to troubleshoot Windows, macOS, and Linux, deliver excellent client service, and follow established processes in a long-term MSP role.

You will handle 8–10 tickets daily, support Microsoft 365 and Azure AD, diagnose network issues, deploy desktops, and participate in on-call rotations. Travel to client sites is required.