IT Support Specialist

Burnett Specialists; San Antonio (TX); On-site; USD 60,000 - 70,000; Full time

Job summary

Burnett Specialists is seeking an IT Support Specialist to join our onsite team in San Antonio. The role focuses on Level 2 support, Windows troubleshooting, and Microsoft 365 administration, with opportunities to mentor a junior IT teammate in the future.

Ideal candidates have 3–5 years in IT support, strong problem-solving skills, and the ability to travel occasionally to Canada. The position offers a competitive salary and growth potential within a hands-on IT environment.

Qualifications

• 3–5 years of IT support or desktop support experience.
• Experience providing Level 2 technical support in a professional environment.
• Strong background in Microsoft Windows operating systems and Microsoft 365.

Responsibilities

• Provide Level 2 technical support to employees, troubleshooting hardware, software, network connectivity, and user access issues.
• Serve as a primary point of contact for IT support requests, ensuring timely resolution and excellent customer service.
• Troubleshoot and support Microsoft Windows operating systems, Microsoft 365, Office applications, and other business software.
• Set up, configure, maintain, and troubleshoot desktops, laptops, monitors, printers, and peripheral equipment.
• Assist with user account administration, access permissions, and security procedures.
• Support IT operations for employees in San Antonio and Toronto, Canada.
• Troubleshoot warehouse technology, including mobile scanning devices, label printers, and related operational equipment.
• Assist with Microsoft Dynamics 365 Business Central, Microsoft NAV, and other company applications.
• Maintain accurate documentation of IT requests, recurring issues, equipment changes, and resolutions.
• Work closely with the IT Manager and other team members to identify opportunities to improve systems and processes.
• Take ownership of technical issues, proactively identifying solutions and escalating more complex problems when necessary.

Skills

Level 2 support

Microsoft technologies

Windows troubleshooting

Microsoft 365

Hardware troubleshooting

User administration

Troubleshooting and problem solving

Customer service

Tools

Microsoft Windows OS

Microsoft 365

Job description

Seeking anIT Support Specialist to join a growing team in San Antonio. This is an onsite role. This is an exciting opportunity for someone who enjoys solving problems, takes initiative, and thrives in a hands on IT support environment. We are looking for a proactive, dependable self starter who can provide excellent technical support while helping the company continue to grow. The ideal candidate will have a strong background in Level 2 help desk support, Microsoft technologies, hardware troubleshooting, and user administration. What makes this opportunity especially exciting? As the company continues to expand, this position offers the potential to grow into a leadership role, including the opportunity to supervise an additional IT team member in the future.

What You Will Be Doing

• Provide Level 2 technical support to employees, troubleshooting hardware, software, network connectivity, and user access issues.
• Serve as a primary point of contact for IT support requests, ensuring timely resolution and excellent customer service.
• Troubleshoot and support Microsoft Windows operating systems, Microsoft 365, Office applications, and other business software.
• Set up, configure, maintain, and troubleshoot desktops, laptops, monitors, printers, and peripheral equipment.
• Assist with user account administration, access permissions, and security procedures.
• Support IT operations for employees in San Antonio and Toronto, Canada.
• Troubleshoot warehouse technology, including mobile scanning devices, label printers, and related operational equipment.
• Assist with Microsoft Dynamics 365 Business Central, Microsoft NAV, and other company applications.
• Maintain accurate documentation of IT requests, recurring issues, equipment changes, and resolutions.
• Work closely with the IT Manager and other team members to identify opportunities to improve systems and processes.
• Take ownership of technical issues, proactively identifying solutions and escalating more complex problems when necessary.

What We Are Looking For

• 3 to 5 years of experience in IT support, help desk, desktop support, or a similar technical support position.
• Experience providing Level 2 technical support in a professional business environment.
• Strong working knowledge of Microsoft Windows operating systems and Microsoft 365.
• Hands on experience troubleshooting, maintaining, and upgrading computer hardware, laptops, desktops, printers, and peripherals.
• Familiarity with user account administration, permissions, and Microsoft server environments.
• Strong analytical and troubleshooting skills with the ability to independently resolve technical issues.
• Excellent communication and interpersonal skills with a genuine desire to help others.
• Strong organizational skills and the ability to prioritize multiple support requests.
• A proactive, self motivated approach with the confidence to take initiative and follow through.
• Willingness and ability to travel occasionally to Canada.

Additional Experience That Would Be a Plus

• Microsoft Dynamics 365 Business Central or Microsoft NAV.
• Experience supporting warehouse systems, handheld scanners, or mobile label printers.
• Familiarity with remote desktop support tools and ticketing systems.
• Experience supporting employees across multiple locations.
• Knowledge of IT security best practices and system administration.

Why Consider This Opportunity?

• Competitive salary of $60,000 to $70,000.
• Join a growing, established company with a supportive team environment.
• Opportunity to take ownership of IT support responsibilities and make a meaningful impact.
• Work with a variety of technologies and business systems.
• Potential for career advancement into a team leadership position as the company grows.
• Be part of an organization that values initiative, collaboration, and professional development.

SANAN80