Level 2 IT Helpdesk Technician — MSP On-Call Support

Socket.dev; Brick Township (NJ); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Health insurance

Paid time off

Competitive salary

Vision insurance

Job summary

Jaydien Network Solutions is seeking an experienced Level 2 IT Helpdesk/Computer Network Technician in Brick, NJ. The role requires proactive IT monitoring, strong client communication, and hands-on troubleshooting across Windows and AD services.

You will work with MSP tools, support Office 365, and address networking issues while maintaining documentation and providing timely updates to clients. On-call one week per month is required.

Qualifications

• 3+ years in a help desk or technical support role.
• Strong leadership skills and ability to work independently.
• Proficiency with MSP tools and platforms.
• Solid experience with Windows, Active Directory, and Office 365.
• Strong understanding of networking concepts and troubleshooting.
• Excellent written and verbal communication skills.
• Excellent organizational skills.

Responsibilities

• Provide advanced technical support and troubleshooting for clients' IT systems and apps.
• Proactively monitor and maintain client IT infrastructure for high availability.
• Collaborate with the team to implement new IT solutions and technologies.
• Document all support activities and maintain client configuration records.
• Communicate effectively with clients to understand IT needs and tickets.
• Be available for on-call hours one week per month.

Skills

Windows

Active Directory

Office 365

Networking

MSP tools

PowerShell

Communication

Organizational skills

Technical support

Tools

MSP platforms

PowerShell

Job description

Jaydien Network Solutions is seeking an experienced Level 2 IT Helpdesk/Computer Network Technician in Brick, NJ. The role requires proactive IT monitoring, strong client communication, and hands-on troubleshooting across Windows and AD services.

You will work with MSP tools, support Office 365, and address networking issues while maintaining documentation and providing timely updates to clients. On-call one week per month is required.