IT Support Technician II — Network & Helpdesk

JAYDIEN NETWORK SOLUTIONS LLC; Brick Township (NJ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Health insurance

Paid time off

Competitive salary

Vision insurance

Job summary

Jaydien Network Solutions LLC is a Brick, NJ-based MSP providing IT support to SMBs and local residents. We are seeking an experienced Level 2 IT Helpdesk/Computer Network Technician to monitor, troubleshoot, and implement IT solutions for client environments.

The ideal candidate has 3+ years in help desk, strong networking, Windows/AD/Office 365 expertise, and excellent communication. Must be within 30–40 minutes of Brick, NJ 08723 and be on-call one week per month.

Qualifications

• Minimum 3 years of experience in a help desk or technical support role.
• Strong leadership skills and the ability to work independently.
• Proficiency with MSP tools and platforms.
• Solid experience with Microsoft Windows, Active Directory, and Office 365.
• Strong understanding of networking concepts and troubleshooting.
• Excellent written and verbal communication skills.
• Excellent Organizational skills.
• Certifications such as CompTIA A+, Network+, AZ-900, MS-900, AZ-104 and CCNA preferred.

Responsibilities

• Provide advanced technical support and troubleshooting for clients’ IT systems and applications.
• Proactively monitor and maintain clients' IT infrastructure to ensure high availability and performance.
• Collaborate with the team to implement new IT solutions and technologies for clients.
• Document all support activities and maintain accurate records of client configurations.
• Communicate effectively with clients to understand their IT needs and provide timely updates on support tickets.
• Be available for on-call hours one week per month to address urgent client needs.

Skills

3+ years in help desk/technicalSupport

Leadership skills

MSP tools proficiency

Windows, Active Directory, Office 365

Networking concepts & troubleshooting

Excellent communication

Organizational skills

PowerShell scripting

Tools

PowerShell

Job description

Jaydien Network Solutions LLC is a Brick, NJ-based MSP providing IT support to SMBs and local residents. We are seeking an experienced Level 2 IT Helpdesk/Computer Network Technician to monitor, troubleshoot, and implement IT solutions for client environments.

The ideal candidate has 3+ years in help desk, strong networking, Windows/AD/Office 365 expertise, and excellent communication. Must be within 30–40 minutes of Brick, NJ 08723 and be on-call one week per month.