Level 2 Desktop Technician

Compucom; Phoenix (AZ); Hybrid; USD 34,000 - 47,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

Employee Assistance Program

Paid holidays

Paid time off

401(k)

Job summary

CompucomStaffing is seeking an IT Support Specialist to provide onsite and remote assistance, resolving escalated technical issues for clients and internal teams. You will ensure smooth operation of Windows 11, O365, and related apps, with hands-on work on devices, SCCM-based deployments, and imaging.

The role emphasizes strong communication, problem-solving, and collaboration with cross-functional teams; experience with ServiceNow is a plus, and the position offers competitive wages and

Qualifications

• Good communication and customer support skills.
• Analytical troubleshooting abilities.
• ServiceNow experience is a plus.
• Strong knowledge of Windows 11 and O365 support.

Responsibilities

• Provide onsite support to resolve complex or escalated tech issues.
• Ensure daily operation of applications and equipment; troubleshoot on-site software/hardware.
• Resolve higher-level support to servers or network equipment and perform updates.
• Act as liaison to lead problem resolution and change management.
• Perform data transfers or build images as needed.
• Receive user calls and offer remote or on-site support.
• Troubleshoot system, office, hardware and business applications.
• Manage equipment installation in meeting rooms (projector, laptop, videoconference).
• Monitor calls, incidents and requests using ServiceNow.

Skills

Communication skills

Analytical Troubleshooting

ServiceNow

Windows 11 & O365

SCCM & Autopilot

Tools

SCCM

Autopilot

Job description

At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Duties and Responsibilities

• Provide onsite support to internal or external customers in resolving complex or escalated technology issues
• Ensure the proper day-to-day operation of applications and equipment and troubleshoot on-site software and hardware issues on laptops, Tablets, Workstations, and peripherals
• May resolve higher level support to servers, and/or network equipment or perform updates, repairs, upgrades, backups, and other maintenance tasks
• May serve as a liaison between customers, departments, and within the organization to lead problem resolution and change management processes
• Work may be more technical in nature and could include more complex tasks, such as performing data transfers or building images
• Receive user calls and offer remote or on-site support
• Troubleshoot system, office, hardware and business applications
• Perform management and installation of equipment in the meeting room (projector, laptop, and videoconference)
• Monitor calls, incidents and requests using client provided ServiceNow tool

Skills and Qualifications

• Good communication and customer support skills
• Good analytical / troubleshooting skills
• ServiceNow experience is a plus
• Strong working knowledge of Microsoft Windows 11, and O365 support
• Experience with installation of Microsoft Windows 11 operating system using System Center Configuration Manager (SCCM) or Autopilot

Wage Range

The rate for this position is between $24.75 - $33.00 per hour, unlesslocal minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements:

• medical insurance
• dental insurance
• vision insurance
• life insurance
• AD&D insurance
• disability plans
• Employee Assistance Program
• paid holidays (up to 6 days annually)
• paid time off (minimum of 10 days annually)
• paid parental leave (minimum of 10 days annually)
• 401(k)
• FSA/HSA pre-tax benefits

W2 only, no Corp to Corp.

Equal Employment Opportunity

CompucomStaffing, a division of CompuCom Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium businesses. For more information, visit www.compucom.com.

Work Authorization

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

AI Usage

Please note, artificial intelligence (AI) may be used to screen and/or assess applicants for this position but will not be used to substantially replace human decision making regarding this position.

Arizona Applicants

TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents

PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants

IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT.AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants

THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODEISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.

#INDCCStaffing